Lead Pharmacy Technician

Job Description

Job Description

Location: Memphis, TN | Position Type: Full-Time, In-Person

About Lifedoc Health Pharmacy

At LifeDoc Health, pharmacy is part of the care team. We are looking for an experienced Lead Pharmacy Technician who brings accuracy and strong pharmacy skills—and enjoys connecting with people. You will help patients understand our pharmacy services, overcome barriers to getting medications, and feel supported throughout their care.

The right person is friendly, confident, proactive, and comfortable starting conversations. You notice what needs to be done, follow through, and work closely with pharmacists and the wider clinical team.

Job Summary:

The Lead Pharmacy Technician works closely with the Pharmacist to provide guidance and support that ensures efficient workflow and high-quality service to our patients. The Lead Pharmacy Technician will assist the Pharmacist in optimizing patient care and meeting pharmacy outcomes.

What You'll Do

Connect with patients and grow awareness of pharmacy services  

• Introduce patients to available pharmacy services, including medication synchronization (MedSync), refill support, and delivery options when eligible. 

• Build relationships through clear explanations, attentive listening, and timely follow-up. 

• Help identify problems with cost, insurance, transportation, or refills, and work with the pharmacist and care team on solutions. 

• Encourage appropriate use of pharmacy services through helpful, respectful conversations—never pressure. 

Keep pharmacy operations safe and efficient  

• Process prescriptions accurately and on time using PioneerRx; assist with manual filling and ScriptPro under established procedures. 
• Coordinate refills, MedSync, and eligible home delivery under pharmacist direction. 

• Maintain inventory, supplies, and an organized, clean work area. 

• Set daily priorities and help guide other technicians, while working closely with the pharmacist. This role does not have formal supervisory duties.
• Assists with the implementation, optimization, and troubleshooting of pharmacy technology, software, and electronic systems to improve workflow efficiency, accuracy, communication, and documentation.
• Supports the development, implementation, and continuous improvement of pharmacy workflows, processes, and standard operating procedures to promote efficient, consistent, and high-quality pharmacy operations.
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Work as part of the healthcare team  

• Coordinate with medical assistants, community health workers, care coordinators, and other clinicians to improve medication access and continuity of care. 

• Refer medication counseling, clinical questions, and professional decisions to the pharmacist or another licensed clinician. 

• Protect patient information and follow applicable HIPAA, OSHA, DEA, Tennessee Board of Pharmacy, and LifeDoc policies. 

• Share practical ideas to improve patient experience, communication, and workflow; complete other related pharmacy duties as needed. 

What We're Looking For

• Required qualifications
  • Active Tennessee pharmacy technician registration and an accredited or otherwise accepted training pathway; technician certification as required by applicable law and LifeDoc policy. 
  • At least 
    3
    years of experience in a busy retail or outpatient pharmacy, ideally a high-volume setting. 
  • Strong skills in prescription processing, insurance billing, third-party claims, pharmacy regulations, and medical terminology. 
  • Excellent organization, communication, time management, and attention to detail—even during busy periods. 
  Experience and strengths we value
  • Customer service, retail sales, patient outreach, patient navigation, or relationship-building experience. 
  • Familiarity with PioneerRx, ScriptPro, MedSync, and pharmacy delivery workflows. 
  • An engaging personality, proven initiative, and the ability to collaborate across disciplines. 
  • Bilingual communication skills

Compensation and Benefits:

• Competitive pay + bonuses
• PTO
• Health, Dental, and Vision Insurance
• 401(k) with company match
• Great company culture

Why Lifedoc Health?

At Lifedoc, you're not just joining a workplace — you’re joining a mission. Here, your work directly transforms lives and helps reshape the future of healthcare. We invest in your professional growth while supporting your passion for community impact.

If you’re ready to lead with purpose and heart, apply today and become part of the Lifedoc Health team!