Outlet Host/Hostess - Room Service

Job Description

Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site:

Job Description:

Located in the heart of Midtown Manhattan, Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy. Our hotel is more than a destination, it is a stage where music, design, and service come together to create unforgettable moments. 

At Hard Rock, our employees are Band Members, each bringing their individuality, passion, and expertise to the guest experience. Together, we create an environment that is vibrant, refined, and authentically Hard Rock. 

THE ROLE  

We are seeking a  Host / Hostess to join our Food & Beverage team. 

This role is an integral part of delivering a polished, welcoming, and high-touch guest experience, as the Host / Hostess serves as the first point of contact for restaurant guests. With confidence, warmth, and precision, you will set the tone for the dining experience while maintaining complete control of the host stand and guest flow. 

The Host / Hostess is responsible for managing reservations, greeting and seating guests, coordinating wait lists, and accommodating special requests while ensuring every guest feels anticipated, valued, and prepared for an exceptional dining experience. 

WHAT YOU WILL ROCK  

In this role, you will lead the execution of Host Operations with a focus on organization, service flow, and guest satisfaction. 

You will manage reservations and cancellations, maintain accurate guest lists, and oversee station seating and table assignments to ensure a smooth, intentional dining experience. You will greet every guest with a genuine smile, escort them to their assigned table, present menus, and ensure guests feel that their table was specifically prepared for them. 

You will maintain full ownership of the host stand, ensuring menus, wine lists, and materials are clean, accurate, organized, and stocked for each meal period. You will monitor restaurant flow, update table statuses, and coordinate closely with servers, bussers, and management to maintain proper sequence of service. 

With strong attention to detail, you will assist guests with special needs, accommodate special requests whenever possible, answer restaurant phones, and process payments in accordance with POS and cash handling procedures. You will remain knowledgeable of menu items, ingredients, allergens, wine offerings, property amenities, and in-house events to confidently assist guests. 

You will help maintain a clean, safe, and welcoming environment throughout the restaurant while participating in Sound Check meetings, team communication, and ongoing training initiatives. You will promote property outlets, support special events, and actively contribute to a collaborative, energized team culture. 

All responsibilities are executed with a focus on anticipation, professionalism, consistency, and elevated Hard Rock service standards. 

WHAT YOU BRING, THE HARD ROCK STANDARD  

• You consistently anticipate guest needs and create moments that exceed expectations 
• You deliver service that is warm, confident, and professional 
• You take ownership of the guest journey from arrival to departure 
• You thrive in a fast-paced, guest-focused environment 
• You are organized, detail-oriented, and composed under pressure 
• You communicate clearly and collaborate effectively with team members 
• You take initiative and lead by example with energy and enthusiasm 
• You live and breathe the mission, culture, and spirit that make Hard Rock unique 

COMPENSATION & BENEFITS  

• This role is an hourly, non-exempt position 
• We offer a competitive benefits package including medical, dental, vision, paid time off, retirement savings, and employee perks (eligibility based on status) 
• Hard Rock Hotel New York is an equal opportunity employer and complies with all applicable federal, state, and local employment laws 
• Applicants must be authorized to work in the United States 

TAKE THE STAGE  

If you are passionate about hospitality, take pride in creating unforgettable first impressions, and are ready to bring your energy and personality to a brand that values service, culture, and individuality, we invite you to apply and join the Hard Rock Hotel New York team. 

Pay Range: