Retail Associate

National Baseball Hall of Fame and Museum

Working at the National Baseball Hall of Fame is a career experience unlike any other. Every member of our team is a steward of the game's history. Our mission is simple - we preserve history, honor excellence and connect generations. These six words define our commitment to giving fans and visitors a home to celebrate the game and its history, honor the all-time greats, and make memories that will last a lifetime.

To best fulfill our mission we prioritize people, and that starts with our own team. We deeply value and support our dedicated team members. We provide a respectful and inclusive workplace. We work to foster connection, grow, and cultivate talent, and provide flexibility to best support the health and well-being of our staff – all while having fun along the way.

If you are a baseball fan, a fan of museums, a student of history, love arts and culture, or someone who appreciates the unique connections that sports can create, this could be the team for you!

The Cooperstown Pitch.

Located on Main Street in the heart of picturesque Cooperstown, New York, the National Baseball Hall of Fame and Museum opened its doors for the first time on June 12, 1939, and has grown to become one of the country's most popular destinations. The Hall of Fame is the home of the game's treasures, where the magic of baseball's stories and legends are passed on from generation to generation.

With its character and charm, the Village of Cooperstown is an American treasure. For many Cooperstown means baseball, but it also offers golf, shopping and dining, hiking, biking, snowmobile trails, a pristine lake, unique museums, world-class arts, and a wide array of craft beverages.

Our Commitment to Diversity, Equity, Accessibility & Inclusion.

We're looking to recruit, hire, and collaborate with people of all backgrounds to help us build a team with varied perspectives and experiences. We are committed to cultivating a diverse, inclusive, welcoming, and supportive environment for all and are proud to be an Equal Opportunity Employer.

Overview

Reporting to the Retail Manager, this position supports the daily operations of the Museum Bookstore and Museum Store. The Retail Associate plays an important role in creating a welcoming and memorable experience for Museum visitors by providing exceptional customer service, assisting guests with merchandise selections, processing transactions, and maintaining organized and well-stocked retail spaces.

Position Type

This is a full-time, benefit eligible position that will work in-person at the National Baseball Hall of Fame and Museum in Cooperstown, NY. Benefits associated with this position include health insurance, dental insurance, retirement, flexible spending account, employee assistance program, and paid time off (vacation, sick, holidays). The salary range for this position is $16.00 - $16.50/hour.

Regularly scheduled hours may include weekdays, weekends, evenings, and holidays.

Key Duties and Responsibilities

• Welcome and engage Museum visitors, providing friendly, knowledgeable, and attentive service throughout their shopping experience.
• Assist guests with merchandise selections and answer questions regarding products, pricing, promotions, and store policies.
• Accurately process purchases, returns, exchanges, and other transactions using the point-of-sale system.
• Perform store opening and closing procedures, including opening and closing registers, counting cash drawers, and completing related cash-handling responsibilities.
• Maintain attractive, organized, and well-stocked merchandise displays according to Retail department standards.
• Assist with tagging, pricing, stocking, restocking, and organizing merchandise and stockroom inventory.
• Maintain knowledge of current merchandise and promotions and effectively communicate this information to guests.
• Support sales goals by identifying guest needs and recommending appropriate merchandise.
• Work collaboratively with Retail team members and other Museum staff to provide an exceptional visitor experience.

Secondary Responsibilities

• Assist with annual inventory, routine inventory checks, and merchandise replenishment.
• Assist in the Museum Store, Museum Bookstore, and other Retail areas as operational needs require.
• Must be available to work during the Hall of Fame's special events throughout the year, including mandatory availability during Hall of Fame Weekend, the Hall of Fame's signature annual event.
• All other duties as assigned.

Qualifications

Education and Experience: High school diploma or equivalent preferred. Previous retail, sales, or customer service experience preferred, but not required.

Skills and Abilities:

• Strong customer service and interpersonal skills with the ability to interact positively and professionally with visitors and colleagues.
• Ability to accurately handle transactions and learn point-of-sale systems and other retail technology.
• Ability to follow verbal and written instructions and work both independently and as part of a team.
• Ability to work effectively in a fast-paced environment and adapt to changing priorities.

Typical Physical Demands: The nature of this work involves frequent movement, including walking, bending, reaching, standing, carrying, pulling, and pushing. The position requires prolonged periods of standing and walking and the ability to lift and move up to 25 pounds with or without reasonable accommodation.

Typical Equipment Used: Computer, printer, point-of-sale system, cash register, barcode scanner, telephone, and other standard retail equipment.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Activities, duties, and responsibilities may change at any time with or without notice.