Medical Office Lab Assistant

Job Description

Job Description

Description:

MDVIP: Transforming Primary Care, One Patient at a Time

MDVIP is a national leader in personalized healthcare, empowering over 400,000 members to achieve their health and wellness goals through a network of more than 1,200+ primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.

Role Summary

As a Certified Medical Assistant (CMA), you will play a pivotal role in providing high-quality patient care and supporting our medical team with variou clinical and administrative tasks. Your commitment to patient-centered care and attention to detail will ensure a smooth experience for patients and staff alike.

Where Patient Care Meets Excellence

Are you tired of the assembly-line approach to healthcare? Ready to trade volume for meaningful connections? Join our intimate concierge practice where you’ll truly make a difference in patients’ lives.

Why This Role Is Different

Imagine a workday where you see 7-10 patients instead of 30. Where you remember everyone’s name, their story, and their health journey. Where you have time to listen, educate, and build genuine relationships. That’s what we offer.

In our concierge model, you’re not just a medical assistant, you’re a trusted partner in our patients’ health and wellness. You’ll have the time and resources to deliver the white glove care you’ve always wanted to provide. Our practice goes beyond traditional insurance-based medicine by offering advanced, cutting-edge testing and personalized care that most patients never experience. We believe medical assistants should be empowered, not limited, and we intentionally train and equip you to work at the very top of your scope.

Key Responsibilities:

• Build meaningful relationships with a select patient panel.
• Conduct thorough intake and clinical assessments without rushing.
• Work closely with our physician in a true collaborative partnership during patient examinations and
• procedures, ensuring a comfortable and efficient environment.
• Assist with and coordinate advanced diagnostic and preventive testing.
• Manage patient records by accurately inputting information into electronic health records (EHR) and maintaining confidentiality in accordance with HIPAA regulations.
• Coordinate comprehensive care plans and follow up with patients personally.
• Serve as a primary point of contact, responding to patient needs with care and attention.
• Draws blood from patients and administers injectables (vaccines and medication as directed by physician).
• Performs waived or moderately complex tests authorized by the physician.
• Follows established laboratory procedures for specimen handling, processing test analyses, reporting, and maintaining records of the patient test results.
• Strictly adheres to the lab’s quality control policies and procedures. Performs quality controls on all point of care testing and laboratory equipment, including documenting and storing all quality control activities.
• Performs laboratory instrument’s preventive maintenance and calibration verification including documentation on appropriate logs.
• Performs proficiency test samples successfully and maintains records of each event.
• Follows the laboratory policies whenever test systems are not within the laboratory’s established ranges.
• Maintains refrigerator/freezer logs and follows established vaccine storage policy and protocol.
• Replenishes, orders, and maintains adequate clinical supply inventory from approved vendors.
• Keeps accurate logs and records as required and assigned.
• Monitors expiration dates on all clinical supplies, injectables, and medications in the lab and storage areas.
• Decontaminates and cleans all equipment and surfaces in the lab daily.
• Performs additional responsibilities as needed to support practice operations.

Key Competencies:

• Maintain accuracy in patient records and ensure compliance with medical protocols.
• Effectively interact with patients and medical staff, fostering a welcoming and informative atmosphere.
• Work cohesively with healthcare teams to deliver comprehensive patient care.
• Respond to changing clinical demands and patient needs in a fast-paced environment.
• Demonstrate empathy and understanding while addressing patient concerns and inquiries.

Qualifications:

Required Qualifications

• High school diploma or equivalent; completion of an accredited medical assistant program.
• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA)
• Phlebotomy experience
• Two years of related medical experience (EKG, injections, vitals, triage, etc.)
• Two years of knowledge in examination, diagnostic, and treatment room procedures
• Two years of knowledge in medical equipment and instruments to administer patient care
• Two years of OSHA and HIPAA compliance
• Medical office lab testing knowledge and experience.

Preferred Qualifications

• Experience with A/B testing and experimental design is a plus.
• Familiarity with healthcare or B2B SaaS is preferred but not required.
• Proactive, curious, and comfortable working in a fast-paced environment
• Experience in a clinical setting, particularly in outpatient practices.
• Familiarity with specific EMR systems (e.g., EPIC, Athena).
• Experience with patient education and health promotion.

Why Join MDVIP?

• Be part of a mission-driven organization leading innovation in personalized healthcare.
• Drive transformation and growth in a dynamic, fast-paced environment.
• Competitive Compensation: Attractive base salary complemented by performance-based incentives.
• Comprehensive Benefits: Health, dental, vision insurance, and retirement plans.
• Professional Development: Access to ongoing training and leadership development programs.
• Positive Work Environment: Consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence.

MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.

If you require accommodation during the application or interview process, please let us know, and we will be happy to assist. 

Pay Transparency: Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.