Associate Director, MedTech Delivery & Customer Success

Associate Director role overseeing delivery, governance, and optimization of information assets for medical device and diagnostics clients. This client-facing position manages complex account deliverables, ensures contractual compliance, and drives customer satisfaction and revenue growth through expanded solution utilization.

Responsibilities

• Own end-to-end delivery oversight for high-value MedTech accounts with multiple stakeholders
• Establish and manage delivery governance including service levels, KPIs, and change management
• Lead quarterly business reviews with senior client stakeholders and resolve service issues
• Collaborate with Sales, Consulting, and Solution Specialists to identify expansion opportunities
• Coordinate with Centers of Excellence on data events and product enhancements

Requirements

• Bachelor's degree
• 5-8+ years account, delivery, or project management experience
• MedTech customer experience strongly preferred
• Familiarity with IQVIA offerings and healthcare analytics environments preferred
• Ability to manage complex accounts in matrixed organizations
• Strong communication and stakeholder management skills
• US-based residency with travel capability up to 25%

Compensation: $86,000–$239,500 base