Patient Services Representative

Job Description Summary: To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records. Where You Will Work : Aurora Medical Group (AMG) is part of Advocate Health , one of the nations largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, womens health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive. Were Looking For: High school diploma or equivalent. One to two years related customer service experience Experience handling difficult caller/customers/patients. What Youll Do: CLINIC HOURS: Monday-Friday: 7:30am - 7pm, Saturday 8:00am - 12:30pm SCHEDULE: Position is based on a 40 hour work week which includes: 1 late shift per week: 10:30am - 7pm 1 Saturday per month: 7:45am - 12:30pm As a Patient Service Representative (PSR) , youll play a vital role in the care team supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day. As a key member of the ambulatory care team, you will: Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters. Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information. Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records. About This Location: Advocate Medical Group Southeast Center is located on Chicago's Southeast Side and provides comprehensive, patient-centered primary care services for individuals and families of all ages. Our dedicated care team offers preventive care, annual physicals, chronic disease management, women's health services, same-day sick visits, and coordinated specialty care referrals. We are committed to improving the health and well-being of our diverse community through compassionate, high-quality care, innovative treatment approaches, and a focus on whole-person wellness. Your feedback matters. Every teammates voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together. Physical Requirements and Working Conditions: Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace. Exposure to ill patients. Ability to work under stressful conditions with demanding customers. Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis. Ready to Take the Next Step: Apply Now!