Automotive Service Advisor

Overview Hindsman & Son, Inc. is a pillar of the Russellville, AR community. They are a leader in offering name brand tires, wheels, auto repair and brake services for customers located in and around the Russellville, Arkansas area. Our goal is to focus on customer service. It is the foundation of our business. Hindsman & Son, Inc. employs a well-trained staff specializing in the sale and installation of passenger car, performance and light truck or SUV tires. Custom wheels are available at Hindsman & Son, Inc.. Special wheels and rims compliment any tire or customer vehicle. Complete under-car services, such as oil changes, brakes, shocks, struts, alignment, and transmission fluid flush for both foreign and domestic vehicles are readily available at competitive prices. The Service Advisor is responsible for selling and promoting all products and services offered by Hindsman & Son by following the company’s store standards and expectations. They help manage the team and workflow in the shop, and are the manager on duty when the store manager is out. COMPENSATION: $50,000-$70,000/yr - to include hourly plus commission Principal Duties and Responsibilities Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques. Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs. Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file. Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements. Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services. Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties. Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers. Track all new returns, core returns and warranty parts for individual customers Other duties as assigned Qualifications High School Diploma or equivalent Must be at least 18 years old Prior experience as a Service Advisor is required Prior experience in sales, customer service or an automotive related field Professional appearance and proven ability to work in a process driven environment Possess valid driver’s license Ability to work a minimum of five days per week, including Saturday’s Benefits Competitive Bi-Weekly Pay Tuition Reimbursement, up to $3,000 annually Paid Vacation and Sick Time 6 Paid Holidays Medical, Dental and Vision Insurance Life Insurance (Company paid) 401(k) Retirement Savings Plan with Company Match Discounted Services on Personal and Immediate Family Vehicles Opportunity for Advancement! Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr