Title Specialist

Title Specialist

Our client is seeking a dedicated Title Specialist to accurately process automotive titles for lending partners. This role involves reviewing and auditing loan and title documents using a Queue system, providing exemplary customer service, and navigating state-specific title laws for perfecting liens. The specialist will document details as per policy and identify potential fraud or red flags during account reviews.

Responsibilities:

• Accurately process automotive titles for lending partners.
• Review and audit loan and title documents using a Queue system.
• Provide excellent customer service through outbound and inbound calls, emails, and texts.
• Learn and navigate state-specific title laws and requirements for lien perfection.
• Document detailed information in the system and create records as directed.
• Identify and escalate potential fraud or suspicious activities.
• Process 15-20 titles per day, focusing on repossession and refinance.
• Complete applications and send them to the DMV/BMV without errors.

Essential Skills:

• Proficient in MS Office products (Outlook, Word, Excel, PowerPoint).
• Minimum of a high school diploma or equivalent.
• 2+ years experience in automobile loan and/or titles processing.
• Direct experience processing titles.
• Ability to explain title processing in Indiana and other states.
• Experience in a fast-paced environment with attention to detail.
• Strong verbal and written communication skills.
• Effective listening skills.
• Quick learner with ability to implement required policies and procedures.

Additional Skills & Qualifications:

• Experience with title documentation and research.
• Experience in the automotive industry, auto loans.
• Data entry and administrative customer service skills.

Work Environment:

This role requires onsite presence 100% of the time due to the confidential nature of documents. The office features open cubicles, dual monitors, and ample space for personal items. There are numerous conference rooms, a large training area, and two kitchenettes. Work hours are flexible, starting between 7:30 and 8:30 am, with Fridays ending at 4 pm. Our client offers benefits, PTO, and promotes a fun yet professional culture with an emphasis on work-life balance and team-building activities.

Job Type & Location:

This is a Contract to Hire position based out of Indianapolis, IN.

Pay and Benefits:

The pay range for this position is $20.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type:

This is a fully onsite position in Indianapolis, IN.

Application Deadline:

This position is anticipated to close on Jul 29, 2026.