Waitstaff

Job Description

Job Description

Description:

The Waitstaff will provide food and beverage services to club members and guests.

· Sets upside station and performs assigned side (prep) work.

· Provides immediate attention to all members and guests upon seating.

· Makes sure that children are in the appropriate type of seat and are safe and secure.

· Distributes food and wine menus, answers questions.

· Fills glasses with ice water and suggests menu items.

· Ensure that the correct account numbers and names are given for billing.

· Efficiently serves food and drinks in a friendly and courteous manner, offers suggestions on daily specials and wine selections.

· Places orders with kitchen; informs cooks about any special cooking instructions.

· Assembles food on tray; procures items from each station as necessary.

· Serves meals, places dishes by courses in front of each person.

· Checks back to ensure member and guest satisfaction; replenishes water and butter as necessary.

· Removes soiled dishes. Clears tables after each course and resets them with appropriate silverware.

· Presents dessert menus, suggests, and serves dessert, coffee, and after-dinner drinks.

· Verifies accuracy of prices, state and federal taxes, tips, and other charges on all checks.

· Presents the bill.

· Handles all cash and credit card charges as prescribed by standard operating procedures.

· Keeps dining room and bus station areas clean.

· Clears, cleans, and resets tables that have been vacated.

· Advises supervisor of any complaints as soon as they occur.

· Performs clean-up and closing duties as assigned by manager.

· Attends pre-meal meetings as requested by the Dining Room Captain; Dining Room Supervisor; Dining Room Manager; or Outlet Manager.

· Turns in signed tip declaration form weekly.

· Thanks members and guests; invites them to return.

· Consistently follows local and state laws and the club’s policies and procedures for the service of alcoholic beverages to members and guests.

· Performs other related duties as assigned.

· High school diploma or equivalent required.

· Two years of comparable wait service experience preferred.

· Greet and acknowledge members and guests.

· Is knowledgeable about the menu, buffet, and wine list.

· Ability to time the service of each course.

· Learns members’ names and their special preferences.

· Knowledge of wines and spirits.

· Knowledge of and ability to perform required role during emergency situations.

· Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.

· Push, pull or lift up to 50 pounds.

· Continuous repetitive motions.

· Work in hot, humid, and noisy environment.