Data Analyst III

Job Description

Job Description

Data Analyst III

Job Overview 

Nexiya is seeking a motivated, analytical, and self-directed Data Analyst III to provide advanced analytical support to our client, a major utility company in their Kearny Mesa office. This individual will join the Advanced Distribution Management Team (ADMT) and play a key role in supporting Electric Distribution Operations, Electric Reliability, Customer Operations, and Customer Success initiatives. 

The Data Analyst III will independently analyze complex operational, outage, customer, and system data to identify trends, validate information, answer business questions, and deliver actionable recommendations that improve operational performance and the customer outage experience. This position requires a senior-level professional with strong SQL expertise, exceptional analytical skills, and the ability to communicate technical findings to both technical and non-technical stakeholders. 

Nexiya is an award-winning Women's Business Enterprise (WBE) that embraces diversity and inclusion in all aspects of business along with the core values of honesty, integrity, loyalty, and commitment. Our values attract and maintain high-quality talent in order to create long-lasting relationships between our clients and employees. Join Nexiya today to become part of an elite team of experts in the utility industry. 

Client Deadline:  Thursday 8/13 at 5 PM  

Roles and Responsibilities 

• Lead complex electric distribution, Network Management System (NMS), Oracle Utilities Analytics (OUA), and Customer Success data requests by understanding source data relationships, building, and refining SQL queries, validating results, and translating findings into actionable recommendations. 
• Own recurring outage data audits to identify gaps, trends, and opportunities to improve customer outage notifications, internal processes, data quality, and supporting technology. 
• Design and build reports, dashboards, and data views using outage, customer, operational, and other relevant data sources to support leadership decisions and operational performance monitoring. 
• Support development of internal and external outage trackers, including integration with cloud-hosted components or AWS-based environments where applicable. 
• Analyze Customer Success, customer outage notification, and external outage map data to identify opportunities to improve customer experience, including developing options and recommendations related to crew status information and other customer-facing outage map enhancements. 
• Perform other job duties as assigned. 

Education/Experience Requirements 

• 5 or more years of progressive experience in data analytics, business systems analysis, database development, BI/reporting, software development, or application/data support roles, preferably supporting complex operational systems. Strong candidates with 7 or more years of highly relevant utility, outage management, customer operations, or operational analytics experience may also be considered. 
• Senior-level experience developing reports, dashboards, data extracts, or analytics using SQL, Oracle tools, Power BI, or similar platforms, with strong working knowledge of SQL, relational data models, and Oracle Database concepts. 
• Ability to independently analyze complex operational data sets, reconcile data across systems, identify anomalies, validate results, evaluate options, and translate findings into actionable business insights and recommendations. 
• Experience leading requirements discussions, documenting functional or technical specifications, supporting user acceptance testing, creating user-friendly documentation, and advising stakeholders on data-driven decisions. 
• Familiarity with outage management, Customer Success, customer outage notifications, external outage map analytics, reliability data, Oracle Utilities Analytics (OUA), Network Management System (NMS), SQL Developer, or related utility operations data preferred. 
• Experience with PL/SQL, XML, Power Query, Power BI data modeling, DAX, Microsoft Fabric, cloud data warehousing, or AWS-based data environments preferred. 
• Strong executive-ready communication skills, with the ability to explain complex technical information clearly, summarize findings, and influence decisions with technical and non-technical audiences. 
• Must be able to successfully pass our background screening process. 
• Candidate must be eligible to work in the United States. 

Ideal Candidate Profile  

• Senior Analytical Problem Solver – Uses experience, data insight, and structured analysis to identify trends, investigate issues, frame options, and develop actionable solutions. 
• Customer Success-Focused – Supports Customer Success efforts that improve the customer outage experience through data-driven decisions. 
• Data-Driven – Skilled at analyzing data, validating results, and identifying trends and opportunities. 
• Collaborative Analyst – Partners effectively with technical and business stakeholders, asks thoughtful questions, and provides clear, data-driven recommendations. 
• Detail-Oriented – Prioritizes data accuracy, quality, and reliable outcomes. 
• Systems Thinker – Understands how data, applications, Customer Success priorities, and operational processes work together to support reliable operations and improve the customer experience. 
• Continuous Improvement Mindset – Seeks opportunities to enhance processes, reporting, and operational performance. 
• Self-Directed – Able to quickly ramp up, organize work, manage ambiguity, and move analysis forward with limited day-to-day direction. 

Benefits 

Nexiya provides a comprehensive total benefit package that extends beyond the basic salary offering. Company benefits include: 

• Health Insurance 
• Dental Insurance 
• Vision Insurance 
• 401K and Match 
• Vacation 
• Sick Leave 
• Phone & Internet Reimbursement 

Pay Range 

Min: $60/hour 

Max: $75/hour 

Nexiya is dedicated to maintaining equitable and competitive compensation for our employees. Initial salary offerings may differ, taking into consideration factors such as pertinent experience, qualifications, and educational background. 

Nexiya, Inc. proudly provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

Nexiya is an award-winning Women’s Business Enterprise (WBE) that embraces diversity and inclusion in all aspects of business along with the core values of honesty, integrity, loyalty and commitment. Our values attract and maintain high-quality talent in order to create long-lasting relationship between our clients and employees. Join Nexiya today to become part of an elite team of experts in the utility industry.

Company Description

Nexiya is an award-winning Women’s Business Enterprise (WBE) that embraces diversity and inclusion in all aspects of business along with the core values of honesty, integrity, loyalty and commitment. Our values attract and maintain high-quality talent in order to create long-lasting relationship between our clients and employees. Join Nexiya today to become part of an elite team of experts in the utility industry.