Customer Care Advisor
$55k - $65kFull-time
Jensen Motors
Company Overview Jensen Motors in New Ulm MN is a family-owned, dynamic dealership specializing in GMC, Chrysler, Dodge, Jeep, and Ram vehicles. Known for our fast-paced environment, we excel in new, used, and pre-owned vehicle sales and leasing, while delivering top-tier service across sales, parts, and service. Overview We are seeking an energetic and detail-oriented Customer Care Advisor to join our service team at our CDJR location. In this vital role, you will serve as the primary point of contact for customers needing vehicle maintenance and repairs. Your enthusiasm and knowledge will ensure a seamless experience for clients while driving service sales and fostering customer loyalty. Duties
- Greet customers warmly and listen actively to understand their vehicle concerns
- Explain repair procedures clearly, providing accurate auto estimates and service recommendations
- Coordinate with technicians to prioritize repairs and ensure timely completion of services
- Manage cash handling transactions accurately and maintain detailed service records
- Promote automotive diagnostics and mechanical knowledge to identify potential issues early
- Assist customers with vehicle maintenance scheduling and explain warranty or financing options
- Love talking with people
- Stay calm under pressure
- Can multitask
- Enjoy solving problems
- Take ownership
- Like learning new things
- Diploma or GED required
- Post-secondary education in a related field preferred
Vacancy posted more than 2 months ago
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