Digital Experience & Accessibility Specialist

We offer competitive salary, great benefits, and work that matters to our community. The Organization: The Seattle Housing Authority (SHA) is a mission-driven leader in affordable housing, headquartered on Elliott Avenue West with sweeping views of Elliott Bay and the Puget Sound. With additional field offices across Seattle, we’re committed to expanding housing opportunities, strengthening communities, and supporting a workplace where people grow and thrive. The position: We’re looking for a Digital Experience & Accessibility Specialist to join our Communications team! This role is perfect for someone who can, under general direction, enhance the usability and accessibility of SHA’s digital ecosystem. The role ensures compliance with WCAG, ADA, and Section 508; leads accessibility initiatives; conducts inclusive user research; collaborates across departments and vendors; maintains the agency’s design system; and represents SHA in accessibility-related discussions. The Location: 101 Elliott Ave W, Seattle, WA 98119 The ideal candidate will have: Bachelor's degree in User Experience Design, Human-Computer Interaction, Graphic Design, Information Design, or a related field; Four years of relevant experience may be substituted for the required degree. Minimum four years of UI/UX design experience with demonstrated use of accessibility standards. Preferred experience with civic technology, government services, affordable housing, or nonprofit digital platforms. Equivalent combinations of experience, training, and education may be considered if they demonstrate the ability to perform the role’s essential functions. What will you do? Lead continuous improvement of resident, applicant, and staff digital experiences by assessing user journeys across public-facing and internal platforms and optimizing workflows for efficiency and accessibility Ensure all digital products meet WCAG, ADA, and Section 508 standards by embedding accessibility principles into design strategy and promoting equitable, inclusive user experiences. Oversee agency-wide digital accessibility efforts by conducting audits, defining remediation strategies, and serving as the primary accessibility expert in discussions with vendors, partners, and oversight bodies Safeguard the accessibility, consistency, and sustainability of the agency’s design system and legacy interface components across digital platforms Guide inclusive research practices that engage residents and staff, especially in historically underserved communities and translate insights into strategic improvements for digital services Define and uphold design and accessibility specifications for development partners, ensuring accurate implementation, quality assurance, and alignment with the agency’s design system Provide strategic expertise in user research, content planning, and rollout coordination to advance cross-departmental digital initiatives Maintain and evolve the agency’s design system, accessibility components, and UX standards while staying current with emerging accessibility guidelines, assistive technologies, and public-sector digital trends Contribute to the development and implementation of goals, work plans, performance measures, and continuous service improvements in support of program objectives, core strategies, and the agency mission For additional information on the job, please see the full job description. Why Should You Apply? Our Culture:SHA offers a supportive, energetic workplace where collaboration and growth thrive. Our talented team has helped make us a nationally recognized leader in affordable housing and community development. Competitive Salary Comprehensive Benefits Medical, dental, and vision insurance Public Employees’ Retirement System (PERS) Generous paid leave and holidays Work-Life Balance Reasonable hours Opportunity for part-time remote work (dependent on the position) Professional Development On-the-job training and growth opportunities Our Commitment to Equity SHA values your unique background and perspective - we encourage you to apply even if you don’t meet every listed qualification. Learn more in our diversity and equity statement. #J-18808-Ljbffr Seattle Housing Authority