Service Desk Officer, TS/SCI w/Polygraph
Gdit
Public Trust: None
Requisition Type: Regular
Your Impact
Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Job Description
Service Desk Officer
The Service Desk Officer serves as a Systems Operations Center Administrator, providing Tier 1 support to customers across phone, email, and ticketing channels. This role involves monitoring critical network and server infrastructure, performing initial troubleshooting, and ensuring customer issues are resolved with professionalism and accuracy. The ideal candidate will be customer‑focused, technically adept, and ready to support mission‑oriented IT operations.
Key Responsibilities
• Provide Tier 1 Service Desk support via telephone, email, and ticketing systems.
• Monitor Network and Server Infrastructure, identifying and responding to alerts.
• Perform initial troubleshooting of LAN/WAN telecommunications equipment and supporting applications/services.
• Use knowledge bases, documentation, and IT management tools to solve technical issues.
• Serve as a liaison between end users and senior technical staff for escalated issues.
• Process routine customer work orders, including enabling network ports, managing software licenses, and creating system accounts.
• Maintain courteous and responsive communication in all customer interactions.
Required Qualifications
• Active TS/SCI clearance with polygraph.
• Education requirements are flexible based on experience.
• Strong verbal and written communication skills, including excellent phone etiquette.
• General IT experience and familiarity with common IT concepts.
• Willingness to work onsite in Northern Virginia (Reston).
• Ability to work effectively both independently and within a team.
• Must meet DoD 8570 requirements (IAT Level 2) by security indoctrination, including any required CE certifications.
Desired Qualifications
• Experience with LAN/WAN networking technologies.
• Experience with Windows and Linux system administration.
• Familiarity with LAN cabling (CAT5, fiber, Ethernet).
• Experience using SolarWinds or similar IT management tools.
• Experience using ServiceNow or other ticket‑tracking systems.
GDIT IS YOUR PLACE:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
Work Requirements
Years of Experience
1 + years of related experience
* may vary based on technical training, certification(s), or degree
Certification
Travel Required
None
Citizenship
U.S. Citizenship Required
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