Assistant Manager

Job Description

Job Description

The Assistant Manager (AM) supports the Restaurant General Manager in ensuring delivery on guest satisfaction through managing the daily operations of a single restaurant. The AM helps manage financial controls, operations, people development, Guest service and compliance across shifts for desired restaurant outcomes (i.e., increased sales, profitability and employee retention). The AM has full accountability for restaurant operations in the absence of the Restaurant GeneralManager. An AM should be able to work long and/or irregular shifts, including extra shifts, as needed, for proper functioning of the restaurant. This position operates under the direct management of the Restaurant General Manager and helps lead the restaurant team. This position interacts with restaurant team members, the General Manager, outside vendors, members of the field operations team, and guests.RESPONSIBILITIESDirect efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelinesMotivates and directs team members and Shift Coordinators to exceed Guest expectations with fast and friendly service in clean surroundingsSupervises and trains team members and Shift Coordinators on team stations, BKC products, processes and policiesFollows cash control/security procedures and helps to implement marketing plans, maintain inventory, manage labor, and apply financial reports across shifts to enhance restaurant resultsAssists RGM in enforcing compliance with government regulations, BKC Market Policy, employment law, food safety, BKC Security Policy, operations, and BKC policies and procedures relating to all restaurant activities across shiftsAs part of the restaurant management team, recruits, hires, trains and works to retain effective team talent, by making decisions or recommendations on hiring and advancementMakes decisions or recommendations on the discipline and terminations of team membersAvailable to work evenings, weekends and holidaysPrompt and regular attendance for assigned shifts, meetings and trainingMINIMUM QUALIFICATIONS:Must be at least eighteen (18) years of age*High School Diploma or GED required, some college preferred1 year of experience working in the quick service restaurant industry in managementCompletion of all BKC certification programsDemonstrates English language proficiency that enables speech expression clarity and proficient reading and verbal comprehensionDemonstrates leadership skillsDemonstrates formal understanding of the quick service industry and the core customerRecognizes and solves routine problemsDevelops knowledge and skills in basic tasks, practices and procedures within own areaEnglish Language PreferredWillingness to Travel Preferred