Project Manager - Bank Voice
Jobtailor
Lead delivery for high-priority strategic initiatives within Bank Voice Servicing Own and improve innovative, scalable systems and processes for strategic planning and execution of Objectives and Key Results (OKRs) Lead medium to large complex projects and provide strategic direction to team members in a matrixed environment Partner cross-functionally with operations, analysis, HR, risk, communications, and other stakeholders Provide strategic and tactical thought partnership to drive strategic planning and delivery Communicate across all organizational levels and elevate key decision-points to leadership Design, develop, and manage project plans in a complex, dynamic environment Ensure programs and initiatives are appropriately documented to mitigate risk and support on-time delivery Support the Change Delivery Team's project management, portfolio management, and associate/customer experience design and delivery functions Requirements High School Diploma, GED or equivalent certification At least 3 years of Project Management experience At least 1 year of experience in Google Suite products Strong verbal and written communication skills Experience translating concepts into outcomes through structural frameworks and change management Demonstrated problem-solving ability with complex projects and issues Foundational knowledge of Retail Bank and Retail Small Business operating processes Preferred: Bachelor's Degree Preferred: PMP, Lean, Agile or Six Sigma certification Preferred: At least 4 years of Project Management experience Preferred: At least 1 year of People Management experience Preferred: At least 1 year of experience with Confluence and Jira Capital One will not sponsor a new applicant for employment authorization for this position Core Competencies Demonstrates expertise in Project Management, strategic planning, and execution of Objectives and Key Results (OKRs) while effectively communicating across organizational levels. Proficient in managing complex projects and fostering cross-functional partnerships to drive successful outcomes. Highest-signal resume keywords Project Management Google Suite Products Change Management PMP Certification Agile Methodology ATS Optimization Keywords Hard Skills Project Management Change Management Strategic Planning Problem-Solving Documentation Soft Skills Verbal Communication Written Communication Certifications & Qualifications PMP Lean Agile Six Sigma Industry Keywords Retail Bank Retail Small Business Objectives and Key Results (OKRs) Cross-Functional Collaboration Tools & Technologies Confluence Jira #J-18808-Ljbffr Jobtailor
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