Courtyard Houston Downtown Convention Center - Front Desk Agent

Join Our Team as a Front Desk Agent!The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.Key Skills/ResponsibilitiesGuest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it's a quick question or a big request, you're all about making their stay unforgettable.Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it's chatting with guests or coordinating with the team, you keep things flowing smoothly.Quick-Thinking Problem Solver: When challenges pop up, you're already on it. You think fast, act smart, and turn potential hiccups into happy endings.Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.Education & ExperienceHigh school diploma or equivalent; experience in a hotel or related field preferred.Familiarity with hotel management software and Microsoft Office suite.After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:Now offering Daily Pay! Ask your Recruiter for more detailsMedical, Dental, and Vision CoverageShort-Term and Long-Term Disability IncomeTerm Life and AD&D InsurancePaid Time OffEmployee Assistance Program401k Retirement PlanPROPERTY INFORMATION: Within walking distance of the Toyota Center and House of Blues, Courtyard Houston Downtown Convention Center offers accommodations with complimentary WiFi access and close proximity to the Metrorail line. The rooms at the Courtyard Houston Downtown Convention Center have 11 feet high ceilings. They also include a flat-panel TV with cable channels, small refrigerators and tea and coffee-making facilities. The Courtyard Houston has a modern gym with cardiovascular equipment, free weights and treadmills. Guests can enjoy breakfast and dinner options as well as a full bar at the Bistro, or purchase food items at the 24-hour Courtyard Market. An on-site Starbucks Cafe is also available. The Courtyard Houston Downtown is within 8 minutes' drive of Minute Maid Park and BBVA Compass Stadium and 7.1 mi from NRG Stadium.