Customer Service Supervisor

Billing Team Leader

Primary City/State: Phoenix, Arizona

Department Name: Billing Customer Service

Work Shift: Day

Job Category: Revenue Cycle

At Sonora Quest Labs, we strive to deliver a world class customer experience. As a leader of the Billing team, you'll partner with departmental leaders to drive consistent, top-tier performance while championing a customer-centric mindset. If you're dedicated to delivering outstanding service and ready to lead others to do the same, we invite you to apply!

Starting salary: $46k+ (dependent on experience)

POSITION SUMMARY Provides quality customer service and effective communications between immediate staff, customers/clients and other departments in the billing area. Assists, resolves and reports any problems to supervisor regarding the day to day operations in the department. Provides coaching to staff as needed, under the guidance of supervisor. Provides ongoing education and constructive feedback to the customer service team.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.

KNOWLEDGE, SKILLS AND ABILITIES

• Microsoft Office- Word, Excel, Outlook

MINIMUM QUALIFICATIONS

• Must possess a strong knowledge of business or healthcare administration as normally obtained through the completion of an associate degree.
• Must have previous experience in customer service in a Call Center environment.

PREFERRED QUALIFICATIONS

• Additional Related education and/or experience preferred
• Healthcare administration experience and knowledge of Avaya phone systems, CMS, and Avaya Contact Recorder preferred.