Director of Facilities

Facilities Director

Reporting to the Assistant General Manager, the Facilities Director is responsible for the successful overall direction, administration and coordination of all activities of the Facilities Department, IT Department and Special Projects as designated by the General Manager.

Key job functions include:

• Responsible for developing innovative and cost effective solutions which focus on driving efficiencies, improving guest experience, increasing employee productivity and growing revenues.
• Oversees the plan, management and execution
• Drive continuous improvement at property, seeking to leverage corporate standards or bringing up new ideas for review e.g. project development, consolidation, virtualization etc.
• Drive vendor management and seek opportunities for cost reduction at property
• Leads the development of IT/Facility plans, technical strategies, business continuity/disaster recovery and budget plans as they relate to the property
• Has overall responsibility for maintaining the integrity of the facility including major mechanical systems, fire & life-safety equipment, grounds, parking, lighting systems, plumbing, kitchen equipment, electrical, controls and any other systems and equipment comprising the physical structure and appurtenant infrastructure
• Manages Facilities Department staff, including skilled trades (e.g. electricians, plumbers, carpenters, etc.) to maintain the property in a manner that ensures an optimal guest experience and long-term asset preservation
• Manages utility expenses and leads initiatives to maintain lowest possible costs through improved operational efficiencies and deployment of new technologies
• Responsible for developing work scope, soliciting bids, contractor selection and oversight of all 3rd party contractors that may be engaged in operations and/or maintenance activities at the facility.
• Leads all strategies and initiatives for the casino's Facilities Department
• Leads and/or supports construction, renovation and preventative maintenance efforts
• Establishes a budget for expenses (both operating and capital) and operates within those guidelines
• Develops processes to ensure internal work orders are completed promptly and accurately
• Creates initiatives to improve the employee experience and employee opinion ratings
• Sets performance expectations and provides coaching, career development planning and operational support for all direct reports
• Monitors all engineering and maintenance activities to ensure all applicable laws, rules, regulations and controls are adhered to and enforced
• Maintains the Fire Emergency Organization Manual, and ensures that entire Facilities Team is trained in its implementation
• Ensures implementation and audit of inventory and cost control systems and procedures
• Applies Lean principles/techniques (i.e. applies countermeasures for waste, conducts daily visual mgt. and supports kaizen events) to ensure quality and customer service is continuously improved in the context of facility operations
• Develops a strong working relationship with all department managers to ensure unity and consistent direction
• Consistently demonstrate legendary leadership, influence, drive, innovation and commercial awareness
• Establishes and endorses the business objectives, ethics and values of the Company in accordance with the Code of Commitment and Service Profit Chain

Qualifications:

Education and/or experience:

• A minimum eight years in supervisory/managerial experience in IT, engineering, facility management or a related area.
• Extensive experience in business analysis, business process improvement, technology insertion management and operational support, planning and budgeting required.

Qualifications:

• Must possess effective communication, organizational, and analytical skills.
• Cross functional and project team experience
• Demonstrated ability to deal effectively with employees at all levels
• Strong organizational and analytical skills
• Computer literacy
• Ability to handle complex and emotional issues
• Act as a role model to other employees and always leads by example
• Must adhere to all regulatory, company and department policies and procedures
• Must project professionalism and possess excellent verbal and written communications skills

Physical, mental and environmental demands:

• Must be able to work independently
• Must be able to respond calmly and make rational decisions, when handling employee conflicts
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator
• Must have the manual dexterity to operate a computer another necessary office equipment
• Must be able to tolerate areas containing dust, loud noises and bright lights
• Must be able to work varied shifts, weekends and holidays as needed
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

Job Info

• Job Identification 87297
• Job Category Facilities Management
• Job Schedule Full time
• Locations Horseshoe Baltimore (On-site)