FOH Team Lead Cleaning & Stocking Specialist
Picklr-Carlsbad
Job Description
Job Description
About the Role
This is a Front of House Team Lead role with an added specialization: along with the full front-of-house job, this team member keeps the club spotless and the pro shop well stocked — and earns a pay boost for owning that extra responsibility. Ideal for a proactive, disciplined person who takes pride in high standards.
Front of House Responsibilities (Core Role)
- Handle the check-in process at the front desk and answer incoming calls.
- Explain all membership offerings and ways to play at The Picklr.
- Run all core programs at the club.
- Use club software (PlayByPoint, Aircall, HubSpot, Wingfield, SWISH, etc.).
- Provide excellent customer service and assist with club cleaning and maintenance.
- Complete assigned trainings on time.
Plus — Specialization Responsibilities
- Build and monitor a court cleaning schedule for regular upkeep.
- Monitor hardware (nets, benches, HVAC, TVs) to keep everything in good shape.
- Reorder products for the pro shop and cooler.
- Restock merchandise and update inventory in PlayByPoint.
- Build and monitor a cleaning schedule for bathrooms, lockers, and lounge areas.
Qualifications
- Able to clearly explain memberships and programming and communicate well with the team.
- Can organize, create, and run program calendars and schedules.
- Handles multiple tasks and stays composed during busy shifts.
- Proficient with basic computer and club software; able to lift up to 30 lbs.
- Preferred: 1–2 years sales/customer-service experience and pickleball knowledge.
- Consistent, high cleaning standards and strong ownership.
- Proactive — spots problems before they grow.
- Balances speed and quality on routine tasks.
- Trustworthy and accountable when working independently.
- Full availability on at least two of the three weekend days (Fri–Sun).
Required Certifications
First Aid, AED, and CPR certification.
Why Join The Picklr Carlsbad
Get in on the ground floor of a brand-new club with North America's fastest-growing pickleball franchise — a fun, active, community-driven workplace where your energy makes a real difference.
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Vacancy posted 25 days ago
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