Senior BA/Project Lead
24/7 International Corporation
Specific Duties And Key Responsibilities Project Coordination with the 3rd Party Loyalty System Project requirements scoping (High Level) Monitor operational items such as an incident ticket, service request, and change request with SLA Matrix Handles Project SharePoint for the repository, access, and foldering. Created the templates for the documents (BRD, TRD, Test Scripts, and Project Status Report) Created Project documentation (Functional and Operational), Change request document, and UAT document. Understanding the Contract Agreement with Managed Service Providers L1 & L2 support (being SME) Create the presentation material for SteerComm Meeting Assist the Business coordination and tracking of the timeline Create Tickets on Issues and coordinate with the Solution Architect (internal/vendor) Product Owner and using Contract SOW as a basis Weekly cadences together with the PMs, thrice a week with the MSP, and once a month with SteerComm Technical Requirements Business Analysis & Documentation Requirements Gathering and Analysis Business Requirements Document (BRD) Technical Requirements Document (TRD) Functional & Operational Documentation User Acceptance Testing (UAT) Test Script Creation Project & Service Management Incident Management Service Request Management Change Request Management SLA Monitoring and Reporting Vendor & MSP Coordination Methodologies Agile / Scrum Waterfall Qualifications Bachelor's degree in Information Technology, Computer Science, Business Administration, Information Systems, or a related field. At least 5 years of experience in Business Analysis, Product Ownership, Project Coordination, or a related role. Strong experience in requirements gathering, business process analysis, documentation, and stakeholder management. Experience working with third-party vendors, Managed Service Providers (MSPs), and cross-functional teams. Knowledge of Agile, Scrum, Waterfall, and SDLC methodologies. Experience in Incident, Service Request, Change Request, and SLA management. Proficient in SharePoint, Microsoft Office Suite, and project/ticket management tools. Strong communication, analytical, problem-solving, and leadership skills. #J-18808-Ljbffr 24/7 International Corporation
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Balfour Beatty plc
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