Customer Concierge Specialist

Job Description

Job Description

Ponte Vedra Beach, FL · On-Site

A homeowner's AC goes down at 4pm on a Friday. Their first call is to us. How that call goes determines everything — and that's your moment.

Lickety Split's promise is simple: show up fast, do it right, and treat the customer like royalty. The Customer Concierge Specialist is the person who makes that promise real. You're not just answering phones — you're the first moment of relief in what is often a stressful day. You own the customer's experience from first contact through resolution, and you don't let go until it's right.

What sets this role apart:

Own It

You see every issue through to resolution

Solve It

Real problems, real decisions

Feel It

You'll know when you've genuinely helped

What you'll do

• Be the first voice a homeowner hears — warm, confident, and in control of the situation
• Gather information quickly, assess urgency, and coordinate the right response
• Manage scheduling, dispatch communication, and customer updates throughout the service visit
• Handle complaints, service recovery situations, and follow-ups with ownership — not deflection
• Identify when a situation needs escalation and move on it fast
• Leave every customer feeling like they were the only call that mattered today

You bring

• 2+ years in customer service, hospitality, or a high-touch service environment
• Calm under pressure — you don't rattle when a customer does
• Strong listener who can read between the lines of what a customer is really saying
• Problem-solver first, process-follower second
• Home services experience is a plus, not a requirement

What you get

• Competitive base pay + performance bonus
• Full benefits: medical, dental, vision
• Paid training and ongoing development
• A team that takes the customer experience seriously
• Real growth path in a company on the rise

We're looking for people who take pride in the moment a frustrated customer becomes a loyal one.

Lickety Split is an equal opportunity employer.

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