Sales Associate
GO Riteway Transportation Group
Customer Service Representative/Sales Associate - GO Riteway Motor Coach Division About Us: GO Riteway is family-founded in 1957, now serving 5 states with 1,600+ employees. Our mission: growth with safety, employee development, and service excellence.
Location & Team: Join our Motor Coach division's sales organization at our Oak Creek, WI location. You'll be part of a collaborative team that values customer relationships and service excellence.
Role Overview: Handle customer inquiries for transportation services via phone and email. Enter orders/quotes, follow up on trip details/payments, and coordinate with internal teams to ensure customer satisfaction. Growth path to Account Manager roles.
Success Metrics
Excel in this role by:
Location & Team: Join our Motor Coach division's sales organization at our Oak Creek, WI location. You'll be part of a collaborative team that values customer relationships and service excellence.
Role Overview: Handle customer inquiries for transportation services via phone and email. Enter orders/quotes, follow up on trip details/payments, and coordinate with internal teams to ensure customer satisfaction. Growth path to Account Manager roles.
Success Metrics
Excel in this role by:
- Delighting customers (measured through direct feedback)
- Meeting sales conversion targets
- Achieving team and individual sales goals
- Providing timely follow-up on all customer inquiries
- Process customer reservations and booking requests
- Manage our proprietary reservation system
- Create quotes for charters, events, and transportation services
- Address service issues promptly
- Support sales team with inbound/outbound calls
- Represent GO RITEWAY at events as needed
- 2+ years in customer service/sales (call center experience preferred)
- Computer proficiency
- Strong communication skills
- Detail-oriented with multitasking abilities
- Team player who resolves issues effectively
- Transportation/hospitality industry experience
- Familiarity with transportation software
- Health, dental, vision and life insurance
- 401(k) with company match
- Paid time off
- Full in-person position with comprehensive training provided
- Team environment that celebrates success
- Regular team events and recognition programs
- Family-oriented culture with multi-generational leadership
Vacancy posted 2 days ago
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