Guest Service Agent

Guest Services Representative

Join our team as a guest services representative and become the ultimate journey curator for the guest experience. The ideal candidate will provide superior guest service by following all of The Chanler's service standards. Display enthusiasm and poise when dealing with guests and accommodating their every need. Making, modifying, and canceling room reservations, delivering professional and warm pre-arrival/reservations, arrival and departure experiences for all of our guests, as well as extending the same level of service throughout the guest stay.

The Chanler at Cliff Walk is a prestigious Two Michelin Key and double Forbes Five-Star property, renowned for its impeccable service, chic European dining, and warm, welcoming hospitality. We pride ourselves on creating a refined yet approachable atmosphere where guests can enjoy a unique blend of history, luxury, and authenticity. Join our team and be part of a legacy that continues to attract admirers from around the world.

Primary Responsibilities

Including but not limited to:

• Providing an exceptional guest experience to ensure guests' memorable stays through anticipatory service while delivering all Forbes, brand standards and departmental procedures
• Ensure the highest level of genuine service
• Ensure departmental procedures are completed
• Operate front desk hotel software to make room reservations and process payments
• Check in and check out guests in an efficient and timely manner
• Resolve guest challenges and report them accordingly
• Must have flexible hours/shift availability, including weekends and evenings
• Support other departments when necessary
• Have a rounded knowledge of the Newport community to act as a guest concierge service
• Telephone operations, including answering calls, accessing voicemail, taking and canceling reservations, and making restaurant reservations for hotel guests
• *full list of responsibilities upon request*

Requirements

• High School Degree
• A college degree is preferred
• 2+ years of hotel experience
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone
• Strong computer skills
• Excellent time management and organizational skills.
• Must be available to work days, nights, weekends, and holidays
• Ability to stand, lift and/or move up to 50 pounds

What We Offer

Competitive Wages, 401K, Paid Vacations, Staff Housing **, Medical, Vision, Dental, and Life, Seasonal Staff Meal, Free Parking and Uniforms, Opportunities for Career Advancement, Referral Bonus