Dispatcher

Pay Rate: $25.00 per hour. Paid weekly. Shift: Monday-Friday, 6:30 AM to 3:00 PM. Job Summary Under immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick‑ups, schedules, product orders, etc., and all other aspects of a customer's needs. Dispatches vehicles on a pre‑set route for each driver daily in the interest of efficient customer service. Essential Duties and Responsibilities Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops Provides highest level of customer service to all customers in line with Customer 1st objectives Monitor, process, and elevate SFDC cases to supervisor Assist walk‑in customers Assists drivers with problems/issues as issues arise (during the day or at the end of the route) Reviews driver’s paperwork and files paperwork Review and updates routes, new customers based on daily communication, reroutes existing customers as required Ensures that routes are balanced daily Assists Trans Supervisor/Manager as needed/directed Update SAP data / notes Communicate performance standards and objectives Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings Always maintains a safe and compliant workplace In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries Perform other duties and responsibilities, as assigned Qualifications A. Required Qualifications High School Diploma or equivalent 3+ years' experience, preferably in Transportation, Logistics, Routing and Customer Service Physical Requirements Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. #J-18808-Ljbffr