General Manager - Luxury Hospitality

Our client is launching a high-end private membership community for founders, investors, and operators. This is not a conventional hospitality operation. It is a place where the quality of human connection is the core product, where food and drink are social infrastructure, and where every detail is considered with intention. The Role The General Manager is the operational and cultural heart of the club. You own the member experience end-to-end, from the moment someone joins to the depth of relationship built over years. You lead the full team, manage the daily operation, and serve as the primary steward of the club's standards, culture, and reputation. This is a rare role. It requires someone who thinks like a host, operates like an executive, and genuinely loves being in a room full of interesting people — someone who finds energy in the details and has the intelligence to see how every small decision connects to the larger experience. The GM reports directly to the founder and works in close partnership with the F&B Director, Head Chef, and Membership Manager. What You Will Own Member Experience The quality and consistency of every member touchpoint — arrival, service, connection, departure Member satisfaction and retention — knowing the membership deeply, personally, and continuously The onboarding experience for every new member Connection design and social architecture — introductions, table curation, community building Oversight of the CRM and member preference system, ensuring the team knows and remembers what matters Operations Day-to-day management across all areas — front desk, floor, bar, restaurant, events, valet Pre-shift briefings and post-shift debriefs — setting the standard and holding it Floor lead structure — clear ownership and decision authority at every shift Vendor and supplier relationships beyond F&B — technology, valet, linen, maintenance Opening preparation — leading the pre-opening roadmap from hire through to day one Team Hiring, onboarding, and developing the full front-of-house team Building and sustaining the culture outlined in the hospitality playbook Performance evaluation and ongoing coaching Creating an environment where excellent people want to stay Commercial Private event and membership revenue, in partnership with the events and membership teams Operating within agreed budgets — labour, procurement, maintenance Reporting to the founder on operational performance, member satisfaction, and team health What We Are Looking For Experience 8+ years in premium hospitality, private members clubs, or luxury hotel management Demonstrated experience managing a full-service food and beverage operation Experience opening or significantly relaunching a hospitality venue strongly preferred Familiarity with the private club or membership model — understanding what makes members stay, not just join Character — this matters more than the CV Genuinely warm and socially intelligent — comfortable and natural in a room full of high-caliber people Curious about people — interested in what members are building, not just in serving them efficiently Ownership mentality — sees the whole operation as their responsibility, not just their department Calm under pressure — makes good decisions in real time, without drama Intellectually engaged — can hold a conversation with a founder, an investor, or a philosopher with equal ease Discretion as a default — understands instinctively that what happens in the club stays in the club #J-18808-Ljbffr Revalorize Talent