Dispatcher

RTD Talent Solutions is currently representing a client in the physical security and safe and vault solutions industry that is seeking a Client Facing Dispatcher (Service) for their operations in Doral, Florida.

Our client specializes in high security safe and vault solutions and supports a national client base that includes luxury retailers, financial institutions, and high value asset environments. The organization operates with a strong emphasis on precision, discretion, and service execution across multiple markets, managing a distributed technician network and time sensitive service requests.

As Client Facing Dispatcher (Service), you would be responsible for managing inbound service requests, coordinating nationwide technician dispatch, and ensuring a high level of client communication and service delivery across all active jobs.

Key Job Duties, among others:

• Manage inbound service requests via phone, email, and service platforms, ensuring accurate intake and documentation
• Dispatch and coordinate technicians across multiple markets based on skill set, availability, and urgency
• Perform initial troubleshooting with clients to assess service needs prior to dispatch
• Maintain real time tracking of open jobs, status updates, and service timelines
• Communicate directly with clients to set expectations, provide updates, and confirm job completion
• Coordinate across time zones to meet service level expectations and deadlines
• Maintain accurate records within CRM or field service systems including job details and technician activity
• Support billing workflows by flagging completed jobs and relevant service details

Qualifications:

• 2 plus years of experience in dispatch, service coordination, logistics, or customer service environments
• Strong communication skills with ability to manage client facing interactions professionally
• Proven ability to manage multiple tasks and active workstreams simultaneously
• Experience working with CRM or service management systems preferred
• Ability to operate under pressure in time sensitive service environments
• Bilingual English and Spanish preferred but not required