Sportsbook Supervisor - Full Time (Capital One Arena)

divh2Sports Book Position/h2pWilliam Hill, Americas leading sports book provider, has an immediate opening at its sports book. Do you love interacting with the public? Thrive in a fast-paced work environment? If you answered yes, keep on reading./ppReporting to the District Manager, you will be the face of our retail operation. By providing a high level of customer service to both regulars and novice bettors, you will ensure everyone is made to feel welcome at our sports book. As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering./ph3What You Will Do:/h3ulliHelp the Book Manager become aware of operational information that will help to maximize the profitability of the sports book/liliManage the operational cost of the sports book, with a focus on labor costs and inventory management/control/liliHold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book/liliMentor employees to help them become better ticket writers/liliDrive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors/liliHandle escalated customer complaints/issues as needed/liliEnsure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations/li/ulh3How You Will Create the Extraordinary/h3ulliHelp the Book Manager become aware of operational information that will help to maximize the profitability of the sports book/liliManage the operational cost of the sports book, with a focus on labor costs and inventory management/control/liliHold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book/liliMentor employees to help them become better ticket writers/liliDrive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors/liliHandle escalated customer complaints/issues as needed/liliEnsure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations/li/ulh3What You Will Need/h3pWhat You Will Need:/pulliPrior work experience in a sports book is highly preferred/liliAbility to motivate, lead, and mentor staff members/liliStrong communication skills, both written and verbal/liliProfessional appearance and demeanor/liliSelf-starter attitude who shows initiative/liliCommitted to delivering a high level of customer service/li/ulpPhysical Requirements:/pulliMust be able to stand for extended periods of time/liliMust be able to lift, pull or push 25 lbs/liliMust be able to write for extended periods of time/liliMust be able to twist, bend or reach with no significant boundaries/liliThis position may be exposed to a smoke-filled environment/li/ulh3About Us/h3pAt Caesars Digital, we dont just play the game we set the standard./ppAs a proud part of Caesars Entertainment, the worlds premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is blazing the trail in digital innovation, customer experience, and industry excellence./ppWe believe every team member should be treated like royalty because we are all Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers./ppFrom cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino, and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, were building something extraordinary. And we want you to be part of it./ppReady to make your mark on the empire?/ppExplore our open roles and discover how you can help shape the future of gaming./ppJoin us. Blaze the trail. Because at Caesars Digital, we are all Caesars./ph3Job Info/h3ulliJob Identification 80549/liliJob Category Retail Sportsbook/liliJob Schedule Full time/liliLocations Capital One Arena (On-site)/li/ul/div