Technical Support Specialist

About Us At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities. We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life. RESPONSIBILITIES Work in an inclusive and supportive call center environment assisting residential and business customers with inbound technical support inquiries related to ALLO internet, voice and video products. Diagnose technical issues, implement solutions, and schedule service appointments when necessary. Deliver exceptional customer experiences by actively listening, asking questions, and offering the best possible support. Conduct follow‑ups with customers to confirm issue resolution and satisfaction. Provide customers with updates on work orders or trouble tickets. Accurately document customer interactions and support requests in our system. Collaborate with internal teams to improve customer experience and technical support processes. Other duties as assigned. EDUCATION High school diploma, GED, or equivalent experience. We welcome applicants with diverse educational backgrounds and career paths. EXPERIENCE Entry‑level candidates are welcome to apply! We will train the right person who is eager to learn, dedicated to growth, and passionate about customer service. 1+ years of experience in customer service, IT support, retail, hospitality, or any role requiring strong communication skills and problem‑solving. Prior call center or telecommunications experience is a plus but not required—we provide full training for motivated individuals! SKILLS / KNOWLEDGE / ABILITIES Commitment to delivering excellent customer service and support. Adaptable, collaborative, and capable of excelling in a dynamic setting. Proficiency with computer systems, with the ability to efficiently navigate multiple application windows, including typing of notes into the ticket system. Basic knowledge of home broadband components and home networking is a bonus. Examples are what is a modem and router, how to connect a wireless device like a phone or laptop to home WiFi, what is the difference between 2.4 GHz and 5 GHz WiFi bands, etc. Strong problem‑solving skills with attention to detail. Excellent communication skills, with the ability to assist customers of all technical skill levels in a patient and clear manner. Willingness to learn and grow within the company. REQUIREMENTS Raise objects up to 25 lbs Remain upright on feet for extended periods Remain stationary for extended periods Ability to communicate information Ability to operate a computer Ability to observe details at far range Benefits Free internet. Plus, awesome discounts on other ALLO services. Retirement Plan: 401(k) savings match up to 5%. Health and Wellness: participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts. Medical, vision, and dental benefits with low employee costs. Generous Earned Time Off (ETO) program. Sponsorships: we strive to give back to communities. Tuition assistance: assistance with the cost of your tuition. Equal Opportunity Employment ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact View email address on click.appcast.io. ALLO is a Drug Free and Tobacco Free Workplace. #J-18808-Ljbffr