Guest Experience & Customer Service Team Member

Job Description

Job Title: Guest Experience & Customer Service Team Member

Company: BEST Crowd Management

Location: Shell Energy Stadium - Houston, TX

Pay: $14 / hr

Job Type: Part-time

Summary:

BEST Crowd Management is looking for friendly, reliable, and service-oriented individuals to join our Guest Experience & Customer Service team. In this role, you’ll be the face of the experience—providing assistance, answering questions, and helping create a welcoming, positive environment for every guest. This position is ideal for individuals who enjoy working with people, solving problems, and delivering excellent customer service in a fast-paced setting.

Responsibilities:

• Greet guests with a positive, professional attitude and provide a welcoming experience.
• Assist guests with questions, directions, and general information.
• Provide support for guest needs, concerns, and service requests.
• Help maintain clean, organized, and welcoming public areas.
• Communicate clearly and professionally with guests, team members, and supervisors.
• Follow established procedures, policies, and service standards.
• Assist with line management and guest flow as needed.
• Observe surroundings and report any concerns or issues to supervisors promptly.
• Represent BEST Crowd Management with professionalism, courtesy, and teamwork.
• Support overall operations by being flexible and assisting where needed.

Requirements:

• Must be at least 18 years old.
• High school diploma or equivalent preferred.
• Previous customer service, hospitality, retail, or guest-facing experience is a plus, but not required.
• Strong communication and interpersonal skills.
• Ability to remain calm, friendly, and professional in busy or high-energy environments.
• Willingness to work evenings, weekends, and holidays as needed.
• Ability to stand and remain active for extended periods.
• Dependable, punctual, and team-oriented with a strong work ethic.

Benefits:

• Competitive hourly pay based on experience and qualifications.
• Opportunities for career growth and advancement within BEST Crowd Management.
• Ongoing training and professional development opportunities.
• Flexible scheduling to support work-life balance.
• A positive, inclusive, and team-oriented work environment.

EEOC Statement: It is the policy of BEST, A GardaWorld Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST, A GardaWorld Company complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST, A GardaWorld Company not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

License #B20600