Front Desk Agent

About the Role As a Front Desk Agent, you will play a key role in shaping each guest’s stay while supporting daily front office operations. You will welcome guests, manage check‑in and check‑out, verify billing details, and assist with reservations, including modifications, extensions, and upgrades. What You’ll Do Provide a warm, professional welcome to all guests Anticipate guest needs and resolve concerns promptly and effectively Share knowledge of hotel amenities and local attractions Ensure a seamless check‑in and check‑out experience Verify reservations, billing details, and payment methods Assign rooms and manage inventory according to hotel standards Process payments and maintain accurate guest records Assist with creating and modifying reservations Promote room upgrades and hotel services when appropriate Coordinate dining, transportation, and local experiences Collaborate with housekeeping, bell services, and other departments Manage guest communications, calls, packages, and special requests Follow all cash handling, privacy, and operational procedures Support daily balancing and additional front office tasks as needed What You Bring 2+ years of front desk or guest services experience, preferably in a luxury hotel Excellent communication, problem‑solving, and interpersonal skills Strong attention to detail with the ability to multitask effectively Experience with hotel systems and Microsoft Office Professional demeanor with a guest‑first mindset Familiarity with the Santa Monica / Los Angeles area preferred Ability to perform in a fast‑paced, service‑oriented environment Schedule & Expectations Flexible availability, including mornings, evenings, weekends, and holidays Ability to stand or walk for extended periods Ability to lift up to 20 lbs occasionally Comfortable working indoors and outdoors in varying conditions Maintain a polished appearance in line with hotel grooming standards Benefits & Perks Competitive medical, dental, and vision benefits Basic life insurance 401(k) with auto‑enrollment after 60 days Paid time off, including vacation, sick leave and holidays* Qualifications Minimum 2 years of front desk, guest services, or hospitality experience in a luxury setting Strong communication, problem‑solving, and interpersonal skills Ability to work in a fast‑paced environment with attention to detail Basic proficiency with hotel systems and Microsoft Office Education and Experience High school diploma or equivalent Hospitality‑related certification or degree Physical Requirements Expected work hours: Flexible availability, including early mornings, evenings, weekends, and holidays based on occupancy levels Travel: None Ability to stand and walk for extended periods Ability to lift up to 20 pounds occasionally Frequent use of computer systems and standard office equipment Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions *New employees accrue 40 hours of vacation in the first year and earn 80 hours of paid sick leave per year. Eligible employees also receive holiday pay (if working) or paid holidays (if scheduled off) for six holidays each year. Hotel Oceana Santa Monica is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind based on protected characteristics under federal, state, and local law. We consider all qualified applicants in accordance with applicable laws, including the City of Los Angeles Fair Chance Initiative for Hiring. #J-18808-Ljbffr Jrk Residential Group