Room Attendant
Performance Hospitality
The Room Attendant ensures a spotless, comfortable stay for every guest. You'll clean and refresh guestrooms to brand standards, restock amenities, report maintenance issues, and deliver friendly, efficient service with pride in every detail.
Key Responsibilities
- Guestroom Care: Clean, sanitize, and reset rooms (beds, bathrooms, floors, surfaces, balconies/kitchenettes where applicable) per SOP and inspection standards.
- Linen & Amenities: Replace linens/terry; restock amenities, coffee/tea, and collateral; follow par levels and sustainability guidelines.
- Maintenance Reporting: Identify and report defects (HVAC, plumbing, electrical, furniture) via radio/CMMS; tag rooms out-of-service when needed.
- Safety & Compliance: Use chemicals/equipment safely; follow PPE, OSHA, SDS, privacy, and key-control policies.
- Cart & Storage: Keep carts stocked and organized; maintain clean closets/back-of-house areas; minimize waste and breakage.
- Public Areas (as assigned): Support hallway/lobby touch-ups to ensure consistent cleanliness.
- Service Mindset: Greet guests warmly, respond to requests, and escalate concerns to leadership.
- Documentation: Complete daily room credits, checklists, and lost & found procedures accurately and on time.
- Competitive Salary : A comprehensive and competitive compensation package.
- Performance Bonuses : Based on company and individual performance.
- Health Benefits : Full medical, dental, and vision coverage.
- Retirement Savings : 401(k) plan with company match to help secure your financial future.
- Paid Time Off (PTO) : Generous vacation, sick leave, and paid holidays to promote work-life balance.
- Professional Development : Opportunities for career advancement, mentorship, and ongoing learning.
- Employee Discounts : Discounts on hotel stays and services across PHM properties.
- Wellness Programs : Access to health and wellness initiatives to support a balanced lifestyle.
- Flexible Work Environment : Options for flexible scheduling and work arrangements to promote work-life balance.
- Housekeeping or cleaning experience preferred (will train reliable candidates).
- Ability to follow written/verbal instructions and standard operating procedures.
- Detail-oriented, organized, dependable; positive, team-first attitude.
- Basic English required; bilingual (e.g., Spanish/English) preferred .
- Flexible availability, including weekends/holidays; reliable attendance.
- Stand/walk for extended periods; frequent bending, kneeling, reaching.
- Lift, push, or pull up to 30-40 lbs (linen bags, vacuums, carts).
- Work around cleaning chemicals (training/PPE provided).
Vacancy posted 3 days ago
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