Automotive Fixed Operations Manager (Raleigh, NC)

Fixed Operations Manager As a Fixed Operations Manager, your essential job functions include: Responsibilities Leadership (30%) - Create a positive and productive working environment consistent with Dent Wizards core values. Lead, coach, and develop a team to drive productivity and retention. Drive a culture of coaching through on-the-job engagement and formalized training to support technician engagement and retention. Ensure delivery of five-star service by developing schedules, assigning and monitoring work, implementing productivity and quality standards, resolving operations problems, and implementing SOPs. Provide timely feedback to the manager regarding competitive pressures, customer feedback, and staff engagement. Participate in field town hall communications. Customer Engagement (30%) - Ensure fulfillment of services meets customer expectations. Develop strong customer relationships, deliver five-star customer service, and participate in Quarterly Business Reviews (QBR). Maintain knowledge of customer pricing and service expectations. Expedite customer, operational, and performance concerns. Identify and implement value-added customer solutions. Driving Performance (20%) - Drive talent selection and hiring for area roles needed. Deliver operating performance in terms of LSR, Employee Engagement, and Retention. Drive operational efficiencies, understand and implement standard operating procedures, and effective cost reductions without damaging five-star service expectations. Address day-to-day operational issues, ensure maintenance of customer sites, perform QC, and coordinate supplies and parts ordering management. Administration (20%) - Coordinate supplies and parts ordering management, troubleshoot critical operational issues, maintain clean, organized work areas compliant with DW's EHS standards, support and adhere to DW's policies and procedures on ethics standards and commitments, ensure effective invoicing processes are implemented and maintained. Other Duties as Assigned Competencies required include: Lead and coach technicians, Results Orientation, Systems Thinking / Process Improvement, Agility, Initiative, Influence, Customer Focus, Apply Knowledge, Position. Position Requirements Proven ability to manage, coach, and lead others. 3 years of proven operations experience in a similar environment. Auto and reconditioning industry experience preferred. Physical Job Requirements Continuous viewing from and inputting data to a computer screen. Travel as necessary up to 20%. Drug Policy All applicants being considered for employment must pass a pre-employment drug screening and background check. Compensation Salary range: $66,000.00 - $75,000.00 per year, dependent on qualifications, experience, and geographic location. Benefits Paid time off Medical, dental, and vision coverage 401(k) match (50% on the dollar up to 7% of employee contribution) Equal Employment Opportunity Dent Wizards is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. ADA Disclosure Any candidate who feels they may need an accommodation to complete this application or portions of the same, based on the impact of a disability, should contact Dent Wizards Human Resources Department to discuss specific needs. Please feel free to contact us at View email address on click.appcast.io. #J-18808-Ljbffr