911 Communications Specialist (911 Emergency Dispatch)

Job Description

Job Description

JOB TITLE:                    911 Communications Specialist

DEPARTMENT: Police 

SUPERVISOR: 911 Supervisor

SALARY RANGE: $29.36 - $41.22 per hour                   Commensurate to experience. 

This is a Non-Exempt/hourly position

BENEFITS: Health insurance, dental insurance, vision insurance, Life and AD&D insurance, disability insurance, retirement plans with matching, employee assistance programs, education reimbursement, recreation reimbursement program, vacation accrual, sick leave and 11 paid holidays.

SCHEDULE/REMOTE/HYBRID: As a municipal organization, Greenwood Village is an emergency provider of services with the 911 Center providing 24-hour emergency communications for the Village. 911 Communications Specialists work four 10-hour shifts. Specialists may be required to work weekends, holidays, as well as day, swing and night shifts. Additional on call shifts may be required due to natural disasters or other emergency situations. Remote and/or hybrid schedules are not available.

RELOCATION: This position is located in Greenwood Village, Colorado. Relocation assistance is not provided. 

REQUIREMENTS: No previous experience in 911 or emergency services is required. All training is provided. Candidates are required to have a high school diploma or GED. Candidates must be able to obtain CCIC/NCIC Certification through the Colorado Bureau of Investigation within 6 months of hire with renewal every year. Candidates must be 18 years old.

Accepting applications until the position is filled.

To apply, click the "APPLY NOW" button.

The City of Greenwood Village welcomes your interest for the position of 911 Communications Specialist with the police department. As a 911 Communications Specialist, you will play an integral role in ensuring a safe and secure community by the efficient handling of emergency and non-emergency calls and to provide Police Officers with detailed information pertaining to the call for service via radio or telephone. 911 Communications Specialists are responsible for call taking, dispatching police officers, and handling many administrative responsibilities while upholding high standards of customer service.

The Greenwood Village city government exists to make a difference in the lives of those in the community. As an outcome-based organization, an emphasis is placed on providing exceptional customer service and providing a high quality of life for the people who live, work and play in the Village. We act with integrity. We embrace an ownership mindset. We build relationships.

As a municipal organization, Greenwood Village is an emergency provider of services. Some emergency situations, including weather-related emergencies, may necessitate Greenwood Village employees to assist in areas of work that may not be directly related to the employee’s specific job function, but which will be within the physical capabilities, training, and skills of the employee.

Distinguishing Characteristics: The purpose of this position is to provide citizens with quick, efficient handling of emergency and non-emergency calls and to provide Police Officers with detailed information pertaining to the call for service via radio or telephone to ensure a safe and secure community. 911 Communications Specialists are responsible for call taking, dispatching Police Officers, and handling many administrative responsibilities while upholding high standards of customer service.

Essential Functions:

• Answer 911 and non-emergency calls
• Dispatch police officers to criminal and civil situations
• Monitor radio traffic, fulfill officers' requests and perform administrative tasks
• Process call information in CAD and utilize additional systems to obtain and store information
• Use CCIC/NCIC database to obtain information for police officers

Position Requirements:

Knowledge, Skills and Abilities:

• Operate various computer systems, software and wear a headset
• Perform a variety of administrative duties
• Work under pressure, exercise good judgment and make sound decisions in emergency situations
• Effectively communicate, both orally and in writing, and elicit information from upset and irate callers.
• Type accurately at a speed necessary for successful job performance
• Establish and maintain cohesive working relationships 

Experience and Training:

• No previous experience in 911 or emergency services is required.
• A high school diploma or GED is required.
• Must be able to obtain CCIC/NCIC Certification through the Colorado Bureau of Investigation within 6 months of hire with renewal every year.
• Must be 18 years old.

Licenses or Certificates:

Possession of, or ability to obtain, an appropriate, valid driver’s license and a driving record satisfactory to obtain coverage by the City’s insurance carrier.

To view the full 911Communications Specialist job description, click here.

Equipment Utilized:

Standard office equipment, including computers with a variety of software programs.

Contact with Others:

Primary internal contact is with the professional, clerical and management staff. Primary external contact is with public agencies and the public.

Supervisory Requirements:

Receives general supervision from the assigned 911 Supervisory staff.

The City of Greenwood Village is dedicated to the principles of the Equal Employment Opportunity Act and prohibits unlawful discrimination against applicants based on race, color, religion, sex, national origin, age over 40, physical or mental disability, veteran status, genetic information, sexual orientation or gender identity.