Order Management Specialist

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. Klüber Lubrication is a global leader in specialty lubrication and part of the Freudenberg Group. With subsidiaries in 30+ countries and partners worldwide, our custom solutions support nearly every industry - from automotive to food processing. Join us to drive innovation, sustainability, and lasting impact - Together beyond lubrication. Some of your Benefits Health Management: We support you to stay and become healthy and fit. Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success. Personal Development: We offer a variety of trainings to ensure you can develop in your career. 401K Match: Save for retirement with the company's help. Vacation: We offer time off to refresh and recharge. Londonderry, NH Tyler, TX Hybrid Work Klüber Lubrication NA LP You support our team as Order Management Specialist Responsibilities Manage customer orders throughout the complete order-to-cash process using SAP. Accurately enter, maintain, and update sales orders, including changes, cancellations, returns, and special requests. Monitor open orders, backorders, blocked orders, and delivery schedules to ensure timely fulfillment. Identify and resolve order exceptions, shipment delays, and fulfillment issues through proactive problem-solving. Collaborate with Sales, Customer Experience, Supply Chain, Logistics, and Accounts Receivable teams to ensure seamless order execution. Communicate order status, delivery commitments, and issue resolution plans to internal stakeholders. Utilize SAP reporting tools to track fulfillment performance, support continuous improvement initiatives, and maintain accurate documentation. Qualifications Minimum of 2 years of experience in order management, customer service, logistics, supply chain, or order fulfillment. Experience with SAP ERP or SAP S/4HANA in an order management or customer service environment preferred. Strong understanding of order-to-cash processes, including order entry, delivery processing, billing, shipping, and credit management. Demonstrated analytical, problem-solving, and decision-making skills. Exceptional attention to detail with a focus on data accuracy and process compliance. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Strong verbal and written communication skills, with proficiency in Microsoft Office applications, especially Excel. The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law. #J-18808-Ljbffr Klüber Lubrication