Contract Ops & Support Services Coordinator

Contract Operations & Support Services Coordinator

The Contract Operations & Support Services Coordinator supports Alabama Goodwill Industries and Alabama Goodwill Contract Services' mission by ensuring the consistent, high-quality delivery of administrative and contract services that create meaningful employment opportunities for individuals with disabilities, veterans, and others served. Through strong administrative execution, compliance, and team support, this role helps translate services and contracts into impactful, mission-driven work experiences while maintaining service excellence for our customers.

The Contract Operations & Support Services Coordinator provides integrated administrative, operational, and compliance support across both organizations. This position works directly with the Director of Contract Operations & Executive Affairs, Business Development Manager, and senior leadership to ensure seamless coordination of executive priorities, board governance activities, and day-to-day operations. This role plays a central function in ensuring AGCS maintains full compliance with AbilityOne and SourceAmerica program requirements, including audit readiness, documentation management, and regulatory reporting (e.g., IEEs, ERS, and financial reporting alignment).

Essential Functions

• Human Resources Coordination (Shared Services Transition)
• Support onboarding, offboarding, and employee lifecycle management
• Maintain personnel files and ensure compliance with federal, state, and organizational requirements
• Track required certifications and training (e.g., custodial certifications, safety compliance)
• Assist with performance documentation and workforce compliance tracking
• Recruiting & Workforce Development
• Coordinate recruitment processes, including job postings, applicant tracking, and interview scheduling
• Support workforce planning aligned with contract staffing requirements and AbilityOne ratios
• Maintain applicant pipelines and onboarding readiness for new and existing contracts
• Payroll & Financial Coordination
• Coordinate payroll data collection, timesheet verification, and submission
• Track labor hours and ensure alignment with contract requirements and billing structures
• Assist in preparing and validating financial reports related to labor distribution, contract performance, and compliance requirements
• Serve as liaison between AGCS operations and finance/payroll functions
• Contracts Administration & Compliance Oversight
• Support contract documentation, reporting, and performance tracking
• Maintain compliance with Performance Work Statements (PWS) and Quality Control Plans (QCP)
• Track and manage compliance requirements for federal contracts, AbilityOne, and SourceAmerica standards
• Ensure audit-ready documentation is maintained for all contracts
• AbilityOne & SourceAmerica Compliance (Critical Function)
• Support preparation and coordination for AbilityOne and SourceAmerica audits and reviews
• Maintain and track documentation required for compliance audits, including workforce eligibility and participation requirements
• Assist in the preparation and submission of:
• IEEs (Individual Employee Evaluations)
• ERS (Employment Reporting System) documentation and submissions
• Supporting documentation for SourceAmerica program compliance
• Monitor and track compliance metrics to ensure adherence to program requirements
• Reporting & Data Management
• Maintain accurate records for workforce, compliance, and operational performance
• Assist in preparing and validating:
• ERS reports (labor hours, disability ratios, workforce participation)
• IEEs and supporting employee documentation
• Financial and operational reports aligned with contract and compliance requirements
• Support leadership reporting needs, including KPI tracking and audit readiness documentation
• Operations & Shared Services Integration
• Lead administrative support for transitioning HR, payroll coordination, recruiting, and compliance functions in-house
• Develop and maintain standard operating procedures (SOPs) for internal processes
• Coordinate communication across contract sites, leadership, and compliance stakeholders
• Support operational efficiency initiatives aligned with AGCS's strategic goals
• Other Duties
• Perform other duties as assigned.

Qualifications

• Education & Experience
• Associate's degree in business administration, business management, or related field preferred
• 35 years of experience in administration, contract services, facilities, or service-based environments
• Experience in customer-facing environments preferred
• Knowledge, Skills & Abilities
• Strong organizational skills
• Ability to manage multiple tasks and priorities effectively
• Working knowledge of compliance, safety, and quality standards (preferred)
• Strong communication and problem-solving abilities
• Ability to build relationships with team members and customers
• Special Requirements
• Ability to work evenings and weekends as needed
• Some travel between contract sites
• Physical Requirements
• Ability to lift up to 50 pounds
• Ability to move throughout contract sites regularly
• Core Competencies & Expectations
• Execution & Reliability: Consistently delivers high-quality results and ensures operational standards are met
• Team Leadership: Builds and supports strong teams through clear expectations, coaching, and accountability
• Operational Excellence: Drives efficiency, consistency, and continuous improvement across all sites
• Customer Focus: Maintains a strong commitment to service quality and responsiveness
• Problem Solving: Addresses challenges proactively and implements effective solutions
• Mission Focus: Supports and advances AGCS's mission through daily operations and team engagement

I have read this job description and reviewed it with my team leader, and I understand what is required of me.

Team Member (print/sign):________________/___________________ Date: ____________

Team Leader (print/sign):_________________/_____________________ Date: _____________

Talent & Culture (print/sign):_________________/__________________ Date: ____________

Alabama Goodwill Industries (AGI) is an Equal Opportunity Employer committed to creating a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

AGCS is a federal contractor and participates in the AbilityOne Program, supporting employment opportunities for individuals with disabilities and veterans.