Client Experience Specialist

Job Description Job Description

OVERVIEW We are seeking a warm, proactive and service-driven Client Experience Specialist to join our growing team in our Tysons Corner, VA office. In this role, you'll create exceptional experiences for clients and employees alike-whether you're greeting visitors, coordinating events, keeping the office running smoothly, or supporting our team behind the scenes. RESPONSIBILITIES Set the Standard for First Impressions Warmly greet and welcome clients and visitors, ensuring every interaction reflects our commitment to excellence. Serve as the go-to resource for office communications, keeping employees informed about client visits, leadership events, birthdays, work anniversaries, and more through a weekly staff email. Bring Events to Life Coordinate catered client meetings, including managing catering orders, preparing meal setup, and executing all food service details to ensure a polished and professional dining experience. Plan and coordinate office events including holiday parties, team gatherings, and other special occasions. Keep the Office Running Smoothly Maintain a clean, organized, and welcoming office environment with well-stocked supplies and properly prepared meeting rooms. Manage office inventory, fulfill supply orders, and complete employee maintenance requests in a timely manner. Coordinate with building management on HVAC, reservations, facility issues, and special events. Oversee parking and garage operations, including ticket validation, invoicing, and prepaid ticket orders. Support Our Team Provide broad administrative support including answering phones, facilitating communications, and assisting with marketing events and project mailings. Manage office and docking station reservations for our Tysons location. Oversee building access card requests and communications through our Datawatch system. Partner with our IT team on laptop maintenance and system updates as needed. Track and record gift giving in our compliance system in accordance with SEC regulations. EDUCATION, EXPERIENCE AND SKILLS A bachelor's degree is preferred. 5+ years of experience in an administrative, office management, or client experience role. A genuine passion for delivering outstanding service and creating positive experiences. Exceptional organizational skills and keen attention to detail. Strong written and verbal communication skills. Proficiency in Microsoft Office Suite. BENEFITS Full-time, on-site position based in our Tysons Corner, VA office. Competitive salary commensurate with experience. Comprehensive benefits package, including health insurance and retirement plan. Generous paid time off to support work-life balance. Professional development opportunities to help you grow in your career. A collaborative, supportive team that values your contributions every day.