Veterinary Assistant/Client Service Representative

Job Description

Job Description

Animal Clinic of Muskegon is seeking a dedicated and versatile Veterinary Assistant/Client Service Representative to join our team! In this dual-role position, you'll be a vital part of both our medical support team and our reception staff. Whether you're assisting in the treatment area or greeting clients at the front desk, your work will help ensure our patients receive the highest quality care and our clients feel informed, supported, and welcome.

Your responsibilities will include assisting with outpatient visits and procedures, educating pet owners, managing appointment flow, and maintaining a warm, professional presence as the face of our hospital. You’ll collaborate with our doctors and veterinary technicians while also engaging with clients in person and over the phone to answer questions, schedule appointments, and provide guidance on our services.

This role is ideal for someone who enjoys variety, thrives in a fast-paced environment, and is equally passionate about excellent patient care and outstanding customer service.

In this position, you will take an active role in:

• Assisting veterinarians during exams, treatments, surgical procedures, and dentistry
• Providing safe, gentle patient handling and restraint during outpatient and procedural care
• Maintaining accurate medical records and treatment documentation
• Building positive client relationships through education, communication, and attentive service
• Maintaining clean, organized, and fully prepared exam rooms, treatment areas, and procedural spaces

Schedule and compensation:

• Compensation: $16-19 per hour, for each hour worked
• This is a full-time position, with availability needed Monday-Friday, and one Saturday per month. Your schedule will be split with a focus on scheduling as an assistant, and 1-2 days as a CSR.

Full-time Benefits Package*:

• Bonus package: Up to $500 depending on experience
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 3+ years of veterinary assistant, animal care, kennel, or related role preferred
• Proficiency in the following skills:
  • Knowledge of basic veterinary terminology and patient care principles
  • Ability to assist with exams, treatments, and outpatient procedures
  • Ability to prioritize tasks and multitask in a fast-paced environment
  • Compassionate, professional communication with clients and team members
  • Commitment to exceptional patient care and client service

About us:

The Animal Clinic of Muskegon in Muskegon, MI, stands as a trusted pillar of veterinary care in the community since 1946. Our team of two experienced veterinarians and compassionate staff are dedicated to providing personalized and high-quality medical services to every furry companion we serve. Equipped with advanced technology and a commitment to ongoing education, we offer a wide range of veterinary services tailored to meet the individual needs of each pet. At the Animal Clinic of Muskegon, we prioritize building strong relationships with both pets and their owners, ensuring clear communication and trust throughout their healthcare journey. With a passion for animal welfare and a deep connection to our community, we are proud to serve as partners in the health and happiness of pets in Muskegon and beyond.

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*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.

**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.