Director, Strategy & Operations (Dow Jones Energy)

About the Role: Dow Jones Energy (DJE) is seeking a visionary, growth‑oriented leader to shape and scale a world‑class customer service, sales operations, and commercial analytics organization. In this high‑impact role, you will serve as a strategic cornerstone of the DJE commercial operation, ensuring our global sales teams are equipped to consistently exceed monthly, quarterly, and annual targets. Our mission is to deliver an unparalleled customer experience, ensuring seamless satisfaction from a client's very first interaction with Dow Jones Energy through years of successful renewals. You will report directly to the Head of Strategy & Operations for Dow Jones Energy. You Will: Spearhead the evolution of our global customer service organization into a proactive, 24/7/365 customer success engine Drive efficiency, eliminate friction, and maintain the critical infrastructure that empowers our commercial teams to win Champion a data‑driven culture by delivering the robust forecasting, performance reviews, and actionable intelligence needed to guide executive decision‑making Partner closely with Commercial Product Management and Billing teams to ensure tech stack alignment matches fast‑paced business requirements Collaborate directly with the Head of Sales to align operational strategy with revenue goals Ensure Dow Jones Energy is working in lockstep with the broader Dow Jones commercial and billing ecosystem You Have: At least 15 years’ progressive leadership experience in commercial operations, sales operations, and customer service environments Proven track record of managing and developing multi‑disciplinary, global teams Deep familiarity with CRM and ERP enterprise tools, specifically Salesforce and SAP Strong capability in commercial data analysis, forecasting, and revenue operations metrics Our Benefits Comprehensive Healthcare Plans Paid Time Off Retirement Plans Comprehensive Insurance Plans Lifestyle programs & Wellness Resources Education Benefits Family Care Benefits & Caregiving Support Commuter Transit Program Subscription Discounts Employee Referral Program Base Pay Range: $175,000 - $215,000 We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets Reasonable Accommodation We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at View email address on click.appcast.io. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. #J-18808-Ljbffr Dow Jones & Company, Inc.