Simulation Engineer I - Digital Media Services

Position Summary The Simulation Engineer I - Digital Media Services will be responsible for customer and technical support to the University community including setup, configuration, troubleshooting, upgrading, and training of learning and collaborative technologies. The role generates documentation on how to utilize systems, provides written technical resolutions in a central knowledge base and assists in the development of technical standards for learning technologies. In addition, support the daily operations, including vendor and customer interaction in support and training of media resources and simulation technology at the university. Essential Functions Programs and runs technology to model simulators' physiological responses to instructor specifications and supports/assists in role playing applications, human replica placement and set-up to create a virtual healthcare setting. Performs day-to-day maintenance, operations, scheduling, training and troubleshooting of classroom technology, health records simulation applications and human replica simulation systems. Installs, configures, documents and maintains new or existing technology systems and services for a diverse customer base within the university community. Provides high level of customer service to the university community in resolving technical issues. Effectively communicates project expectations to team members and stakeholders in a clear and timely fashion. Creates, tracks, and resolves tickets using ServiceNow. Coordinates technology repairs, maintenance, or upgrades to the AV and simulation systems with vendors and internal partners. Trains faculty and staff on AV and simulation systems. Comfortably discusses technical topics with personnel with varying levels of technical knowledge from students through senior management. Performs other duties as assigned or requested. University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty and staff. Minimum Qualifications High School Diploma or G.E.D. One (1) year of work experience in the implementation, support, and maintenance of media resources, audio/visual technology and digital media equipment. One (1) year of work experience in the implementation, support, and maintenance of computer hardware and software systems in a helpdesk environment. Preferred Qualifications Bachelor's Degree. A+ or equivalent certification. Experience using ServiceNow or another online ticketing platform for submitting and tracking trouble tickets. Solid written communication skills with ability to write technical documentation or operating procedures. Adept at reading and interpreting technical documentation, wiring diagrams, floor plans, and procedure manuals. Strong interpersonal and communication skills and analytical and problem-solving abilities. Technical knowledge and experience with EMS SimulationIQ, Laerdal, or similar simulation software. Proven ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion. Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience in advancing social justice, equity, and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work. Physical Requirements The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires extended periods of sitting and repetitive hand/wrist motion while using computer keyboard and phone. Occasional standing, walking, climbing stairs, bending, stooping and reaching. Occasional lifting up to 25 pounds. Work is primarily performed in a standard office environment and during standard business hours. May require additional time as business or critical timelines demand. Travel required locally and to off-site campuses. Valid driver's license required. Incumbent must also be able to meet the University's fleet rules and be eligible to drive for University business. The University and its insurance carrier reserves the right to exclude applicants based on their driving record. Compensation $26.63 - $35.29 per hour Background Check Statement All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening. AB 810 Misconduct Disclosure Requirement: University of the Pacific complies with California Assembly Bill 810, requiring candidates accepting conditional job offers to disclose any final administrative or judicial findings, ongoing proceedings, allegations, resignations under investigation, or appeals related to sexual harassment or misconduct within the past seven years. EEO and Anti-Discrimination Statement University of the Pacific is an equal opportunity employer dedicated to workforce diversity across backgrounds, experiences, and viewpoints. Pacific does not unlawfully discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability, or other legally protected characteristics or combination of such characteristics. While we strive to attract a broad and representative pool of candidates, all hiring decisions are made based on merit, selecting the most qualified individual for each position. #J-18808-Ljbffr University of the Pacific