Education Program Manager

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
The mission of the MGB's Office of Clinical Research (OCR) is to increase the quantity, quality, and efficiency of clinical research at MGB. The MGB OCR nurtures and empowers the next generation of clinical research investigators and study staff by providing educational courses, guidance, and resources to the MGB clinical research community. Faculty-led consultation services and the project management support service core advise and provide logistical support to clinical research teams.

The Center for Clinical Research Education (CCRE) in the Office of Clinical Research (OCR) at MassGeneral Brigham (MGB) offers over 200 live and online courses annually with approximately 6,000+ participants. The CCRE is a well-regarded asset to MGB's clinical and translational research community.

Principal Duties and Responsibilities:

In collaboration with the Executive Director, the Manager is responsible for the strategic development, implementation, and oversight of educational and training programs that support clinical research staff, investigators, and trainees. The incumbent will engage in a wide range of efforts to design and implement clinical research educational programs aligned with institutional goals, regulatory, and industry standards. Along with a strong understanding of curriculum design principles, they must possess the ability to work collaboratively with a wide range of stakeholders and Subject Matter Experts (SMEs) to develop high-quality educational courses that are engaging and offer effective learning experiences.

• Designs, implements, and develops a comprehensive curriculum for clinical research educational courses, incorporating best practices for curriculum design.

• Works closely with the CCRE's Education Coordinator to plan and map out the academic year's curriculum.

• Works with the CCRE's Instructional Designer to create, review, and revise curriculum and course content to meet changing regulatory and industry requirements.

• Is responsible for thinking proactively about the program, identifying gaps and emerging trends in clinical research education and training to build a well-rounded and premier educational program.

• Maps course plans and creates course outlines for production of online modules, works with subject matter experts to assist with live/online course development.

• Promotes educational offerings within and outside the institution.

• Organizes webinars, workshops, seminars, and conferences related to clinical research education.

• Keeps track of and maintains a list of accomplishments and highlights for the CCRE Annual Report

• Works closely with the CCRE's Application Analyst and Moodle Specialist on enrollment data and other projects.

• Ensures that courses are announced through appropriate channels so learners have advanced notice and time to register for courses.

• Assesses program effectiveness through feedback, evaluations, and key performance metrics.

• Implements continuous quality improvement based on learner outcomes and stakeholder input.

• Is responsible for planning and maintaining lists of course subscriptions and supplies required for hands-on skills classes and other courses.

• Participates in additional responsibilities, programs, meetings and other activities as needed.
Skills/Abilities/Competencies Required

• Strategic thinking and ability to translate vision into program design.

• Ability to develop and foster collaborations across multidisciplinary teams within MGB and the Harvard Medical School System.

• Attention to detail and problem-solving capabilities.

• Adaptability to evolving regulatory requirements and institutional priorities.

• Willingness to receive and incorporate feedback from learners and faculty.

• Excellent verbal, oral, and written communication.

• Experienced with Microsoft Suite of applications (Teams, Word, Excel, PowerPoint, etc.)

• Demonstrated project management and organizational skills.

• Strong written and verbal communication skills with experience presenting to diverse audiences.

Qualifications

Qualifications:

Required

• Bachelor's Degree required with Masters' degree preferred in a health-related field, clinical research, public health, education, or equivalent.

• Minimum of 7 years of experience in clinical research, with at least 3 years in an educational program development role.

• In-depth knowledge of clinical trial operations, GCP, IRB/Human Subjects Protection, and regulatory compliance.

• Experience designing, delivering, and evaluating adult education programs.

• Experience with Moodle or similar Learning Management System/s.

Preferred

• Professional certification (e.g., ACRP, SOCRA)

• Experience in instructional design, curriculum development, or adult learning theory.

• Experience with e-learning platforms and learning management systems (e.g., Canvas, Moodle, Cornerstone).

• Experience in academic or healthcare research settings.

• Knowledge of training evaluation models (e.g., Kirkpatrick model, ADDIE framework).

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

185 Cambridge Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range
$63,648.00 - $90,750.40/Annual

Grade
6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.