Banking Center Manager

Health Confidence Coach Full-time Minimum Salary £ 29,800.00 Maximum Salary £ 29,800.00 * Key Responsibilities 1. • Manage a dedicated caseload capped at 25 active Confident Futures participants. • Deliver personalised, holistic and health-informed coaching support. • Complete comprehensive needs assessments and co-produce tailored support plans. • Support participants to build confidence, resilience, routine, self-management and work readiness. • Deliver interventions aligned to the Confident Futures Health Confidence model. • Use coaching methodologies including motivational interviewing, strengths-based approaches and trauma-informed practice. • Support participants to identify and overcome barriers relating to health, wellbeing, confidence, housing, finances, caring responsibilities and social isolation. • Facilitate access to employment, volunteering, training, skills and community opportunities. • Support participants to develop realistic progression goals linked to future employment aspirations. • Maintain the Health Confidence Passport and all participant records. • Conduct regular face-to-face appointments, ensuring meetings are held at least every four weeks where appropriate. • Deliver appointments from both office locations and community outreach venues. • Ensure all contractual milestones and customer service standards are achieved. • Maintain accurate case notes and management information systems. • Meet performance expectations and quality standards set by the Service Delivery Manager. • Deliver individual and group-based interventions focused on: Think Well, Move Well, Sleep Well, Connect Well, Live Well, Work Well. • Support participants to improve confidence, participation and readiness for work-related activity. • Encourage sustainable behavioural change through structured goal setting and action planning. • Deliver support from community venues and outreach locations in addition to Maximus offices. • Increase accessibility for participants who may struggle to engage with traditional office-based services. • Represent Maximus professionally within local communities and partnership networks. • Ensure all outreach activity complies with safeguarding and health and safety requirements. • Support participants to explore realistic employment pathways. • Provide guidance around workplace adjustments and disability confident employment practices. • Prepare participants for future employment, volunteering, skills development and vocational opportunities. • Maintain links with employers and community organisations where appropriate. Key Contacts & Relationships Internal • Service Delivery Manager Internal • Health Confidence Coach Internal • Health System Navigator Internal • Support Coordinator Internal • Clinical Assurance Lead Internal • Partnership Executive External • Pathways to Work Advisers External • NHS Services External • Local Authority Services External • VCSE Organisations External • Community Partners External • Employers External • Skills and Training Providers Qualifications & Experience (Essential) Experience of delivering welfare-to-work, employability, health and wellbeing, careers, skills or support services. Experience of managing and supporting vulnerable customers with complex barriers. Experience of case management and action planning. Experience of maintaining caseloads whilst achieving performance and quality standards. Knowledge of disability, long-term health conditions and barriers to employment. Experience using coaching, mentoring or motivational interviewing techniques. Understanding of trauma-informed and person-centred approaches. Experience working in partnership with external organisations and support services. Strong communication, influencing and relationship‑building skills. Ability to deliver both office-based and outreach services. Strong organisational and administrative skills. Experience working with safeguarding procedures and vulnerable adults. Ability to travel across the contract area. Desirable Level 3 or above qualification in Advice & Guidance, Employability, Coaching, Health & Social Care, Community Development or related discipline. Level 3 Award in Information, Advice and Guidance (IAG). Mental Health First Aid qualification. Coaching qualification. Experience supporting customers with disabilities, long‑term health conditions or mental health needs. Knowledge of DWP programmes and welfare‑to‑work provision. Understanding of the LCWRA customer group. Experience delivering health‑informed employment support programmes. Experience of outreach or community‑based service delivery. Individual Competencies Excellent coaching and motivational skills. Empathetic and person‑centred approach. Ability to engage participants who may lack confidence or have experienced long periods out of work. Resilient and adaptable in a changing environment. Strong problem‑solving and solution‑focused mindset. Ability to build trust and rapport with vulnerable adults. Commitment to safeguarding and participant wellbeing. Strong partnership‑working capability. Self‑motivated and able to manage an autonomous caseload. Passion for supporting people to improve health confidence and move towards sustainable employment. EEO Statement • MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. • We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long‑term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. • Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. #J-18808-Ljbffr