Senior HVAC Service Technician

Senior HVAC Service Technician

About the Role: As a Senior HVAC Service Technician, you will be responsible for installation, maintenance, and repair residential HVAC systems. You will also be responsible for diagnosing and troubleshooting systems.

Why You'll Want to Work Here: Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics Performance Pay directly tied to results – Get what you deserve Benefits you will use – Full medical, dental, and vision packages including fully employer paid options Secure your financial future – 401(k) with company match Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of institutional investors We invest in your future – leadership training that directly results into bigger career opportunities Learn on the job – continuous education stipends available

Key Responsibilities: Perform installation, maintenance, and repair of residential HVAC systems, including heating, cooling, and ventilation equipment. Diagnose and troubleshoot HVAC system issues to identify the root cause of malfunctions and recommend effective solutions. Conduct regular inspections and preventative maintenance to ensure optimal system performance and identify potential problems before they escalate. Install, repair, or replace components, such as compressors, motors, fans, thermostats, filters, and ductwork. Collaborate with team members to coordinate work schedules, prioritize service calls, and efficiently complete assignments. Communicate with customers in a professional and courteous manner, addressing their concerns, explaining repair options, and providing recommendations for system improvements. Accurately document service activities, including equipment status, repairs performed, parts used, and time spent on each job. Stay updated on industry advancements, best practices, and emerging technologies to continuously enhance technical skills and knowledge.

Qualifications: High school diploma or equivalent. Proven experience as a Residential Service HVAC Technician or similar role. Valid HVAC technician license/certification. Strong technical skills and proficiency in diagnosing and repairing residential HVAC systems. Solid knowledge of HVAC codes, regulations, and safety standards. Excellent problem-solving and troubleshooting abilities. Exceptional customer service and communication skills. Ability to work independently and efficiently manage time and workload. Physical stamina and the ability to work in various weather conditions and confined spaces. Valid driver's license with a clean driving record. Interpersonal Qualifications: Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships. Exceptional problem-solving and conflict resolution abilities to improve things both big and small. Highly organized, ability to act quickly while still having attention to detail. Hold yourself to a higher standard and exhibit a high level of integrity.

About Us: Illiana Heating & Air is a leading HVAC service provider, offering high-quality heating, air conditioning and indoor air quality solutions in Cedar Lake & surrounding areas. Since 1987, we've been helping folks throughout the Lansing and Northwest Indiana area enjoy total indoor air comfort in their homes and businesses. Nationally recognized as both the Residential Contractor of the Year and the Best Contractor to Work For, Illiana cares about its employees as much as its external clients. Illiana Heating & Air is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.