Schedule & Serv Design Analy 1

Overview Metra is one of the largest and most complex commuter rail systems in North America, serving Cook, DuPage, Will, Lake, Kane, and McHenry Counties. The agency links communities in Northeast Illinois by providing safe, reliable, and efficient commuter service. Operations Planning & Project Management oversees the development of Metra’s train schedules and service plans; reviews data related to Metra service, ridership, and fares; manages reporting of operations data to the Metra Board, federal agencies, and other internal and external groups; and is responsible for the agency’s adherence to Title VI of the Civil Rights Act and other equity standards in the provision of service. Reporting to the Manager, Service Design, the Schedule and Service Design Analyst 1 maintains databases and analyzes train operations data in support of the development and modification of train operating schedules. Design and maintain department databases and reports, and prepare scheduling files used by Metra's GPS, website, on‑board announcements, and third‑party consumers. Generate data for use in analytical reports on ridership, on‑time performance, and operating efficiencies. Assist in preparing schedule changes for special events, construction projects, and conditions that could impact on‑time performance. Prepare maps, charts, tables, and photographs for inclusion in reports, response to customer inquiries, and dissemination of information to internal departments, external agencies, and customers. Participate in the Train Riding Inspection Program (TRIP) to observe employees in the performance of their duties which may include assessing train crew, ticket agents, and station services; recommend improvements and ensure compliance with regulations and service standards. Works under both inside and outside environmental conditions. Perform other related duties as assigned to meet the organization’s ongoing needs. Salary Salary Range: $60,846.00 – $91,268.00 The final salary will depend on the candidate's qualifications. Those with 8 years or more of required experience can expect offers up to the midpoint of the salary range. Metra provides full pay ranges so candidates can consider their growth potential. Requirements Bachelor's degree in Transportation and Urban Planning, or a related field, or any combination of education and experience that equals four (4) years in transportation scheduling or planning. Some knowledge of the principles and practices of transportation planning and scheduling. Good analytical and organizational skills. Good verbal and written communication skills. Good math skills, specifically statistical analysis. Proficient in using Microsoft Office suite, specifically Excel, Word, and PowerPoint. Ability to analyze performance data, prepare reports, and make presentations. Ability to learn and use scheduling software. Ability to stand, walk, and/or sit for extended periods of time. Must possess and maintain a valid driver's license. Must be able to operate a vehicle. Must be willing to travel within Metra’s 6‑county region. Must be available to work flexible hours in the early morning, late afternoon, evenings, or weekends. Additional Information Metra employees in an active review period under the current discipline policy or who have documented attendance or performance issues will not be considered for this position. Metra prohibits applicants and employees from using or possessing marijuana, or having detectable amounts of marijuana in their bodies, for pre‑employment screening purposes, while on duty, on Metra property, or in Metra work equipment and vehicles. Metra is an Equal Opportunity/Affirmative Action Employer. It is our policy to fill vacant positions with qualified candidates without regard to race, color, sex, religion, national origin, age, gender identity, disability, or any protected categories, assuming an individual can perform the essential functions of the job with or without accommodation. #J-18808-Ljbffr Metra Commuter Rail