Portfolio and Delivery Lead

Job Description

Job Description

At a Glance

Compensation

$145k to $155k per year.

Employment status

Full-time, salaried, exempt.

Schedule

Monday to Friday, 8:30 am to 5:00 pm.

Location

Bernard Horwich Building, 3003 W. Touhy Ave., Chicago, IL 60645

Work arrangement

Hybrid with 2 days on site.

Travel

Some local travel required.

Union status

Not eligible for membership.

About CJE SeniorLife

CJE SeniorLife is a leading provider of services for older adults, dedicated to enhancing quality of life through compassionate care, innovation, and community engagement. Guided by our mission to support older adults in living with dignity, purpose, and connection, we provide a comprehensive range of programs and services that meet the evolving needs of the communities we serve.

What You’ll Do

• Portfolio & Intake Management
  • Owns the single shared intake process for all IT work, ensuring requests are captured, triaged, and routed consistently across the Applications & Data and Infrastructure & Security pillars.
  • Maintains the IT portfolio, sequencing and prioritizing work across pillars based on agency priorities, resource capacity, and risk.
  • Leads requirements gathering and process design for new initiatives, translating business needs into clear, actionable project scope.
  • Serves as the AI program owner, coordinating AI-related initiatives across pillars and maintaining a consistent intake and governance process for AI use cases.
• Agile & Delivery Leadership
  • Leads Agile/Scrum practices across the IT department, including sprint planning, backlog management, stand-ups, and retrospectives.
  • Coaches project and product teams in Agile delivery practices, removing impediments and improving team velocity and predictability.
  • Establishes and maintains delivery standards, ensuring consistent practices for tracking, reporting, and closing out project work.
• Change Management
  • Leads organization-wide change management for technology initiatives, developing and executing change plans that address stakeholder impact, communication, training, and adoption.
  • Partners with department and pillar leads to assess organizational readiness for change and to build sponsorship and buy-in across the agency.
  • Develops change management frameworks, tools, and templates for consistent use across IT projects.
• Product Management
  • Applies product management discipline to CJE’s IT roadmap, defining product vision, gathering stakeholder requirements, and prioritizing features and enhancements based on business value.
  • Owns and maintains the IT roadmap, balancing new development, enhancements, and technical debt across pillars.
  • Defines success metrics and KPIs for major initiatives and tracks outcomes after launch.
• Team Leadership & Vendor Management
  • Leads and develops the Business Enablement Partner, setting priorities and building capability for platform enablement, training, and adoption work.
  • Coordinates with the Applications & Data Lead and Infrastructure & Security Lead to align cross-pillar priorities, dependencies, and timelines.
  • Manages vendor relationships and contracts related to portfolio and delivery work, including scoping, negotiation, and performance oversight.
  • Leads cross-pillar projects from initiation through closure, managing scope, schedule, budget, and risk.

What You’ll Bring

• Required qualifications
  • At least a bachelor’s degree in business, information technology, or a related field is required; an equivalent combination of education and experience will be considered.
  • At least 8 years of related IT experience is required, including at least 3 years in a director-level or senior leadership capacity.
  • At least 4 years of experience leading Agile/Scrum practices (e.g., as a Scrum Master, Agile coach, or Agile delivery lead) is required.
  • At least 4 years of experience leading organizational change management for technology or process initiatives is required.
  • At least 3 years of experience in a product management or product owner capacity, including roadmap ownership, prioritization, and stakeholder management, is required.
• Preferred qualifications
  • Experience in a healthcare or human services environment is a plus.

Why This Role Matters

CJE’s teams depend on technology to support older adults, and it only helps when it is chosen with care and used with confidence. This role gives the IT department one clear path for requests, a roadmap tied to agency priorities, and change support that helps colleagues adopt new tools. The result is coordinated work that reaches staff in a form they can use, and a stronger foundation for the services CJE provides.

Benefits and Support for Eligible Full-Time Employees

• Medical, dental, and vision insurance
• Competitive pay
• Paid vacation and sick time
• Employer-provided life insurance, with optional spouse and dependent coverage
• Short-term and long-term disability insurance
• Retirement plan
• Employee assistance program
• Employee purchase and health club discounts
• Ongoing training and professional development

Work Arrangement

• This role is a hybrid role with in-person work and remote work options. Hybrid work, if offered, is offered to provide flexibility to staff, but remote work is a privilege subject to agency policy, operational needs, and satisfactory job performance.

Ready to Make an Impact?

If this opportunity aligns with your experience and interests, we invite you to apply and learn more about joining CJE SeniorLife.

Equal Opportunity Employer

CJE SeniorLife is proud to be an Equal Opportunity Employer and welcomes applicants of all backgrounds, experiences, and perspectives.

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