Shift Leader: Team Performance & Operations

A Shift Leader performs leadership, management and organization tasks to ensure team members work efficiently and effectively during their shift. Depending on their industry, their duties and responsibilities include:

• Organizing shift schedules for team members
• Monitoring attendance, tardiness and time off
• Assigning duties to specific employees based on role and skills
• Supervising employees and assisting with tasks as necessary
• Conducting performance reviews and sharing feedback with both upper management and team members
• Managing employees requests and transgressions
• Training new and current team members on tasks
• Handling customer issues and managing conflicts
• Adhering to company policies and health, safety and employment standards
• Balancing cash drawers and preparing cash deposits

A Shift Leader uses a variety of soft skills and technical abilities to manage teams of employees. These skills and aptitudes often include:

• Excellent communication and interpersonal skills
• Leadership skills like decision-making, motivation and goal-setting
• Strong problem-solving skills
• Exceptional organization and time management abilities
• Conflict resolution skills
• Customer service skills
• Ability to work as part of a team and collaborate effectively
• In-depth industry knowledge
• Understanding of relevant health and safety regulations
• Comfortable with workplace technology like registers, scheduling software, inventory management software
• Basic math skills

Huddle House is the host of family and friends, brought together by good food, cooked-to-order and served from the heart. From our first restaurant that opened more than 50 years ago in Decatur, Georgia to each community we operate in today, that’s the simple idea that brings us together every day.
Come Join our Team