Personal Banker I Associate - Spears Creek

Make banking a Fifth Third better® General Function Selected candidates are intended to become a Retail Personal Banker I after completing a 4‑8 week onboarding and education program that includes rotations in operations and Sales & Service. A certification at the conclusion of the program provides the opportunity to demonstrate the skills necessary to successfully perform in the Retail Personal Banker job family. The Personal Banker I is a Financial Center position focused on using the consultative sales process to proactively identify and meet the financial needs of customers or prospects. The role focuses on acquiring new households and/or deepening existing customer relationships through various activities, including lobby leadership, aisle time, and tele‑consulting. The Personal Banker I processes teller transactions and works as a member of the platform staff. Responsibilities include risk management, compliance, and delivering a positive customer experience. Essential Duties And Responsibilities Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain an in‑depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using the value proposition. Utilize CAMP and other approved marketing tools to proactively reach out to customers and set appointments for periodic financial reviews. Primarily focus on cross‑selling to existing customers and engaging in outside sales activities such as Membership Advantage presentations, business sales calls, and community financial literacy events. Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial, and Investment) and refer customers for timely, holistic financial solutions. Consistently meet or exceed customer experience and production goals, enhancing year‑over‑year revenue growth measured by the Financial Center P&L. Provide guidance to CSRs on the sales and referral process. Promote customer satisfaction with a friendly, helpful demeanor and professionalism. Act with confidence by answering customer questions and owning customer issues. Maintain a position of trust and confidentiality for all business. Follow the Bancorp Code of Business Conduct and Ethics and other related policies. Adhere to established policies and procedures while opening/servicing Retail products. Participate in the consumer loan and bankcard process, owning sourced loans from application through closing. Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager. Supervisory Responsibilities None. Minimum Knowledge, Skills And Abilities Required College degree or work experience with transferable skills, or a combination of education and experience. Experience in the financial industry preferred. Demonstrated ability to develop comfort with sales activities aimed at acquiring new consumers and cross‑selling to established customers. Ability to demonstrate understanding of advanced math functions for credit and financial analysis. Professional representation of Fifth Third Bank through appearance and communication. Working knowledge of Retail policies and procedures to make sound decisions. Required S.A.F.E. Act registration at time of employment through the Nationwide Mortgage Licensing System (NMLS). Working Conditions Normal office environment. Extended computer screen usage. Ability to travel within the affiliate for training and scheduling flexibility. Travel outside the affiliate for classroom training sessions. Personal Banker I Associate – Spears Creek At Fifth Third, we recognize and reward employees for the role they play in improving the lives of our customers, communities, and each other. Our Total Rewards include comprehensive benefits and differentiated compensation to give each employee the opportunity to be their best every day. The base salary for this position reflects the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range vary based on role, relevant skill set, experience, education, and geographic location. Our extensive benefits programs support the individual needs of employees and their families, encompassing physical, financial, emotional, and social well‑being. LOCATION – Columbia, South Carolina 29229 Equal Employment Opportunity Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and promotes equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, or any other legally protected status. #J-18808-Ljbffr Fifth Third Bank