Case Manager (Multiple Positions Available)

Job Description

Job Description

Case Manager (Multiple Positions Available)

Family Service Association of Bucks County
Locations: Langhorne & Levittown, PA
Employment Type: Full-Time
Salary Range: $45,000 annually 

Family Service Association of Bucks County is seeking compassionate and dedicated Case Managers to join our team and help make a meaningful difference in the lives of individuals and families in our community. Each year, we support nearly 30,000 individuals as they navigate challenges including substance use, mental health concerns, homelessness, and other life barriers.

If you are passionate about helping people, building relationships, and providing support through advocacy and connection to resources, we invite you to apply for one of our available Case Manager positions.

We are currently hiring for multiple full-time Case Manager roles, including:

• Shelter Case Manager – Levittown, PA 
• Community-Based Case Manager (CBCM) – Levittown, PA 

Why You’ll Love Working Here

• Work-Life Balance: Regular weekday hours with flexibility for crisis response and resident appointments, 12 paid holidays, and a floating birthday holiday.
• Paid Time Off: Vacation and sick leave to support your well-being and time with loved ones.
• Comprehensive Benefits: Health, dental, and vision insurance; short- and long-term disability; and employer-paid life insurance.
• Financial Wellness: 401(k) plan with employer match and discretionary employer contributions.
• Professional Growth: Continuing education, mentorship, supervision, and opportunities for career advancement.
• Employee Support: Employee Life Assistance Program offering mental health, legal, financial, and personal support resources.
• Perks and Discounts: LifeMart savings on electronics, wellness programs, travel, childcare, and more.

Key Responsibilities

Case Managers provide person-centered support, advocacy, and coordination of services to individuals experiencing homelessness and other complex challenges. Responsibilities include:

• Assist individuals in accessing safe, stable housing and community-based supports.
• Conduct comprehensive assessments and develop individualized service plans.
• Monitor progress toward housing stability, recovery, and self-sufficiency goals.
• Provide case management, advocacy, supportive counseling, and service coordination.
• Connect clients with community resources, benefits, childcare/preschool programs, income supports, and other essential services.
• Provide crisis intervention to promote the safety and well-being of clients, staff, and visitors.
• Support clients with budgeting, financial literacy, and household management skills.
• Participate in resident meetings, discharge planning, and housing transition activities as necessary.
• Maintain accurate and timely documentation according to funder and agency standards.
• Collaborate with internal teams, community partners, and service providers to ensure coordinated care.
• Utilize trauma-informed, Housing First, and harm reduction approaches to care.

Position-Specific Responsibilities

Community-Based Case Manager (CBCM):

• Provide outreach and service coordination in a variety of settings, including community locations, apartments, shelters, and offices.
• Support individuals with mental health and/or substance use diagnoses who have experienced chronic homelessness in obtaining permanent housing.
• Assess social determinants of health, housing history, and health-related needs.
• Coordinate with nursing and clinical teams regarding referrals and follow-up services.
• Advocate for clients and assist them in navigating multiple service systems.

Shelter Case Manager:

• Provide case management services to shelter residents working toward permanent housing solutions.
• Assist residents with housing applications, community referrals, benefits, and discharge planning.
• Support a safe and supportive shelter environment through engagement and crisis response.

Qualifications

• Bachelor’s degree in Social Work, Human Services, or a related field, or an equivalent combination of education and experience.
• Valid driver’s license required.
• Experience in case management, shelter services, homelessness services, or related human services preferred.
• Computer proficiency, including experience with HMIS, Credible, ADP, and Microsoft Office Suite.
• Strong communication, crisis intervention, problem-solving, organization, and culturally responsive care skills.

Equal Opportunity Employer / Commitment to Inclusion

• Family Service Association of Bucks County is an equal opportunity employer. We are committed to fostering an inclusive environment. In accordance with the Americans with Disabilities Act (ADA) and the Pennsylvania Human Relations Act, we provide reasonable accommodations to ensure all employees can perform the essential functions of their roles. If you require accommodation during the application or interview process, please contact our Human Resources Department at View phone number on ziprecruiter.com.

Apply today and join a team dedicated to listening, caring, and supporting our clients every day!