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General Manager

Freddy's Frozen Custard & Steakburgers

Loveland, Hamilton County, OH
Join a Team That Serves with Passion!

Are you a servant leader who thrives on creating exceptional guest experiences and developing highperforming teams? Freddy's is looking for General Managers who model hospitality, are detailoriented and lead with integrity. In this role you'll be a brand ambassador-guiding your restaurant team, staying connected with staff and guests, and driving sales and profitability.

Key Responsibilities
  • Lead the Team & Build Culture - Model Freddy's values and set a positive tone in the restaurant. Recruit, train and develop a highperforming team; coach and appraise staff; and build a succession plan for each team member.
  • Drive Results & Manage Operations - Meet sales and profit goals through effective management of labor, inventory and guest experience. Oversee instore operations, including staffing, food safety, merchandising, equipment maintenance, cash handling and waste control.
  • Develop the Team - Utilize Freddy's training materials, perform and teach all line and manager duties, and maintain a presence on the floor. Motivate staff to meet sales and performance goals and foster a fun, energetic workplace.
  • Ensure Quality & Compliance - Maintain a clean, safe restaurant that meets Freddy's high Guest Perspective Standard (GPS). Pass audits, uphold brand standards and adhere to all company directives and safety regulations.
  • Financial Oversight - Monitor budgets and financial and statistical records. Control prime costs (labor and food) by managing schedules, ordering supplies, tracking inventory and minimizing waste. Prepare promotional displays and materials to maximize profitability and productivity.
  • Guest Focus & Recovery - Address customer complaints with the intent of recovery and build guest loyalty through engagement and service excellence.
  • Adapt & Execute - Handle fastpaced, highstress situations; stay adaptable to emerging technologies and concepts; and work extra hours as needed to meet goals. Continuously educate yourself and encourage innovation.
  • Performance Metrics & Expectations - Work a minimum of 45 hours per week (including some evenings and weekends). Achieve key performance indicators (e.g., salesdriven KPIs, inventory variance and labor goals), submit weekly reports and maintain scoreboards highlighting progress and opportunities.
Qualifications & Skills
  • Proven commercial awareness and confidence in decisionmaking
  • Superior leadership and teambuilding abilities; ability to coach and motivate diverse teams
  • Strong communication skills, emotional intelligence and conflictresolution capabilities
  • Resourcefulness and problemsolving skills; initiative and a selfstarting work ethic
  • Organizational and numerical skills to manage budgets, inventory and schedules
  • Proficiency with technology and IT systems (scheduling software, spreadsheets, POS)
  • Enthusiasm for guest service and a commitment to providing a premier product
  • A minimum of one year in a restaurant management or shiftlead role in fullservice, casual dining or quickservice settings
Physical Requirements
  • Ability to work a variety of hours (days, nights and weekends) within your metro area
  • Stand or walk up to 10 hours per shift and lift up to 40 lbs
  • Perform bending, stooping and occasional ladder use
Benefits & Perks
  • Health, dental and vision insurance options
  • Comprehensive bonus program rewarding strong operation-level metrics
  • Paid training, including travel to certified training restaurants
  • Vacation days accrued after one year of employment
  • Opportunities to advance in a fastgrowing company serving Freddy's Guests
  • Scholarship opportunities for qualifying individuals
Work schedule
  • 10 hour shift
Supplemental pay
  • Bonus pay
Benefits
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • Employee discount
  • Paid training
Apply
Vacancy posted 1 day ago
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