Inside Sales Manager-Digital & Outbound ...

Job Description Job Highlights

Job Summary:

As the Inside Sales Digital & Outbound Manager, you will lead the teams responsible for driving digital and outbound sales performance to support Midco's revenue growth objectives. You will develop and execute strategies that maximize customer acquisition and conversion opportunities across product lines while delivering an exceptional customer experience. This role is responsible for coaching, developing, and empowering team members to achieve individual and team sales goals. You will use data, insights, and cross-functional partnerships to optimize performance and drive continuous improvement.

This is a hybrid position working a minimum of 1 day per week from our Sioux Falls office with the option to work-from-home the remaining days.

Responsibilities:

• Lead, develop, and manage a digital and outbound sales team capable of carrying out the essential elements of Midco's strategy, standards, policies, and procedures.
• Execute successful residential digital and outbound sales strategies that drive customer growth, revenue, and retention.
• Set and communicate clear daily, weekly, monthly, and annual sales goals and objectives; monitor progress and drive accountability for results.
• Create and maintain a positive, high-performing work environment that promotes engagement, collaboration, and sales excellence.
• Drive accountability for lead management, pipeline activity, conversion rates, sales productivity, and overall revenue performance.
• Analyze sales performance data, identify trends and opportunities, and implement strategies to optimize effectiveness and achieve business objectives.
• Produce accurate and timely reports, forecasts, and business analyses as requested.
• Partner effectively with Marketing, Customer Experience, Operations, and other departments to enhance sales opportunities and resolve escalated issues.
• Recognize and celebrate individual and team contributions to foster a culture of engagement, achievement, and continuous improvement.
• Support Midco efforts to improve customer loyalty by ensuring an exceptional sales experience across all customer interactions.
• Support Midco efforts to improve team member engagement, development, and retention.
• Provide constructive and timely feedback for team members to foster engagement through coaching, training and stretch opportunities to increase team performance.
• Perform quarterly reviews and effectively manage disciplinary and/or performance issues.
• Model Midco's mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco policies and procedures.
• Maintain regular attendance to be available for your team and as required by your position
• Be available to provide assistance to team members outside of normal business hours as necessary.
• Perform other duties as assigned.

Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Required Qualifications:

• High School diploma or equivalent (GED).
• 3 years of sales experience.
• Demonstrated ability to communicate clearly and effectively, both verbally and in writing, with diverse audiences at various levels of the organization..

Preferred Qualifications:

• Associate's Degree in Sales, Marketing Business Management or a related field.
• Previous sales leadership experience in a call center environment.

Work Environment:

• Inbound and outbound call center environment, wearing a headset.
• Extremely time sensitive to meet customer demand.
• May be required to work in excess of 40 hours per week.

Physical Demands:

• May occasionally be required to reach with hands and arms, stoop, kneel, or crouch.
• May be required to remain in a seated position for extended periods.
• Heavy keyboard/mouse usage required with repetitive movements.

Mental Demands:

• Ability to understand, interpret, and execute routine and complex verbal and written instructions, policies, and sales strategies.
• Strong analytical and problem-solving skills to evaluate performance, identify trends, and implement effective solutions.
• Ability to communicate expectations, provide feedback, and influence team members in a clear, effective, and professional manner.
• Capacity to manage multiple priorities, deadlines, and business initiatives in a fast-paced, results-oriented environment.
• Adaptability to changing business needs, sales priorities, customer behaviors, and market conditions.
• High emotional intelligence and professionalism to coach team members, manage performance concerns, and foster a positive work environment.
• Mental resilience to effectively manage pressure associated with sales goals, revenue targets, and operational demands.
• Strong attention to detail and ability to exercise sound judgment in decision-making, reporting, and business operations.
• Ability to build collaborative relationships and demonstrate empathy while balancing team member needs with business objectives.