Catering Sales Manager

Overview Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, plus on-site wellness programs, local discounts, and employee rates on hotel stays. The company provides ongoing training and development opportunities to help employees build necessary skills and advance their careers. Saddlebrook Resort is a premier meeting and vacation destination near Tampa, Florida, featuring upscale accommodations and amenities such as restaurants, lounges, golf courses, and event facilities. What You Will Have An Opportunity To Do At Saddlebrook Resort – Home of the Game Changers, the Catering Manager plays a key role in ensuring the successful planning, coordination, and execution of catered events across the resort. The Catering Manager works closely with the Director of Catering and operational teams to manage event bookings, maintain strong client relationships, and ensure each event meets or exceeds guest expectations while supporting the resort’s profitability objectives. This role requires strong communication, attention to detail, and the ability to collaborate across departments to deliver seamless events that reflect the quality and service standards of Saddlebrook Resort. Key Responsibilities Sales & Client Relations: Respond to telephone, email, and walk-in inquiries regarding catering services and event bookings. Sales & Client Relations: Assist in selling catering services and converting inquiries into confirmed events. Sales & Client Relations: Maintain strong relationships with clients and event planners to ensure satisfaction and repeat business. Sales & Client Relations: Stay informed about local organizations, corporate groups, and community events to identify potential catering opportunities. Event Planning & Coordination: Prepare catering contracts, proposals, banquet event orders (BEOs), and supporting documentation. Event Planning & Coordination: Coordinate event logistics with operational teams including Banquets, Culinary (Executive Chef), Audio-Visual, Equipment rentals, and Event vendors. Event Planning & Coordination: Ensure all event details are communicated clearly and executed according to client expectations. Administrative & Operational Support Maintain accurate and organized catering sales files and electronic documentation. Ensure all event information is properly recorded and stored within the property’s sales and catering system (Delphi or equivalent). Monitor event details to ensure compliance with resort policies and procedures. Revenue & Business Development Support revenue generation by recommending strategies to attract new market segments, increase average checks, and enhance catering menus and offerings. Provide feedback to the Director of Catering regarding potential profit improvement opportunities. Guest Experience & Service Excellence Maintain a high level of professionalism and service when interacting with guests and clients. Ensure events are executed to Saddlebrook’s standards of hospitality and service. Remain attentive, courteous, and helpful to guests at all times. Safety & Compliance Follow all workplace safety standards. Report unsafe conditions or concerns to the Director of Catering immediately. Ensure compliance with resort policies and operational procedures. Qualifications Education & Experience High school diploma or equivalent required. College degree in Hospitality Management, Business, or related field preferred. 1–2 years of experience in hospitality, catering, events, or hotel operations preferred. Skills & Competencies Strong communication and interpersonal skills. Excellent organizational and multitasking abilities. Customer-service oriented with a hospitality mindset. Proficiency in Microsoft Office (Word, Excel, Outlook). Ability to learn and utilize sales and catering systems such as Delphi. Culture & Values At Saddlebrook Resort, associates are Game Changers, committed to People First, Integrity, and Excellence. Note: The statements describe the general nature and level of work performed by employees in this classification and are not intended to be exhaustive. Compensation & Equal Opportunity Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on factors unique to each candidate. #J-18808-Ljbffr Pyramid Global Hospitality